Victra - Verizon Authorized Retailer · 1 day ago
Workforce Management Forecasting Analyst
Winterville, NC
Full-time
Onsite
Senior Level
5+ years expVictra - Verizon Authorized Retailer is a high-performing cellular phone retailer focused on innovation and execution. The role involves accurately predicting contact center workload and staffing needs to ensure service levels are met while optimizing resource allocation.
RetailTelecommunicationsWireless
Responsibilities
Analyze historical call volume, AHT, and agent availability data
Use forecasting models (e.g., time series, regression, ML) to project demand
Adjust forecasts for external factors like holidays, promotions, or weather
Collaborate with stakeholders to align forecasts with business goals
Calculate staffing requirements and support scheduling efforts
Monitor real-time performance and adjust forecasts as needed
Evaluate forecast accuracy and implement improvements
Prepare daily and periodic reports on forecast vs. actual performance
Qualification
Required
Experience with forecasting tools and statistical modeling
Strong data analysis and Excel/BI reporting skills
Ability to synthesize business context into actionable forecasts
Preferred
5 years WFM/forecasting experience
Benefits
Paid training and career development opportunities.
Comprehensive health, dental, and vision insurance.
401k retirement plan.
Tuition reimbursement.
Employee discounts on Verizon services.
Career pathing opportunities.
Company
Victra - Verizon Authorized Retailer
We live in the mobile age. Mobile technologies have transformed the way people live, work, learn, travel, shop, and stay connected.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$269.85M2021-11-12Undisclosed· $269.85M
2016-01-19Acquired
Leadership Team
Richard Balot
Chief Executive Officer
Recent News
EIN Presswire
2025-09-09
Company data provided by crunchbase