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Airgas · 1 day ago

Customer Service Representative 2

Largo, FL

Full-time

Onsite

Entry Level

1+ years exp

Airgas is a leading supplier of industrial, medical, and specialty gases, and they are seeking a Customer Service Representative in Largo, FL. The role involves ensuring outstanding customer service through fast and accurate processing of orders and service requests, as well as coordinating with drivers and service managers to meet customer needs.

IndustrialMedicalRetail

Responsibilities

Determine course of action according to customers’ needs

Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills

Follow up with customer and advise on response method and time frame

Coordinate with A/R on delivery issues due to non-payment

Liaison between customers and drivers to help business run efficiently

Non-technical customer support

Handles next level Customer Service issues

Troubleshooting calls

Excellent follow up skills

Work with different departments on training and projects

Answer phones and respond to customer request

Provide customers with product and service information

Transfer calls to appropriate departments

Assist with special projects given by supervisors

Assist with voicemail requests

Provide customers with product and service information

Assist with rush deliveries

Update and create processes as needed

Assist with Portal/ Email Orders

Qualification

Customer ServiceTroubleshootingGoogle SuitesMicrosoft SuiteFollow up skills

Required

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience

Google Suites and/or Microsoft Suite