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Mindful Care · 1 month ago

IT Support Specialist II

510 Hempstead Turnpike, West Hempstead, NY 11552, USA

Full-time

Hybrid

Entry Level

$60K/yr - $70K/yr

1+ years exp

Mindful Care is seeking a detail-oriented and customer-focused IT Support Analyst to join our IT team. The ideal candidate will provide technical support to end users, resolve hardware and software issues, and ensure smooth day-to-day IT operations as well as in person support for our New York offices.

Health CareMedicalMental HealthWellness

Responsibilities

Provide first- and second-line technical support to internal users via phone, email, remote tools, and in person in our New York offices

Troubleshoot and resolve issues related to hardware, software, printers, mobile devices, and network connectivity

Manage and track support tickets using the company's ITSM (IT Service Management) tool

Set up and configure new hardware and software, including desktops, laptops, phones, and applications

Maintain user accounts and permissions in Active Directory, Exchange, and other enterprise systems

Assist with IT asset inventory management, procurement, and equipment lifecycle tracking

Create and maintain user documentation and knowledge base articles

Maintain and update company IT infrastructure

Ensure compliance with IT policies, procedures, and security standards

Qualification

Windows operating systemMacOS operating systemActive DirectoryIT ticketing systemsOffice 365Networking conceptsCustomer serviceMultitaskingCommunication skills

Required

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

1–3 years of experience in an IT support or help desk role

Strong knowledge of Windows and macOS operating systems

Familiarity with Office 365, Active Directory, and common business applications

Basic understanding of networking concepts (DNS, DHCP, VPN, etc.)

Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)

Excellent customer service and communication skills

Ability to multitask and prioritize effectively in a fast-paced environment

Benefits

Opportunities for career growth and skill development.

Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.

Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony

Full time benefits

PTO

Paid Holidays

Company events

401K

Paid Parental Leave