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Maverick Solutions Inc · 3 weeks ago

Client Service Associate - Entry Level at MSI Inc.

Carmel, United States

Full-time

Onsite

Entry Level

$38K/yr - $56K/yr

1+ years exp

Maverick Solutions Inc is a fast-growing, innovative event marketing firm specializing in creating impactful brand experiences. They are seeking a motivated Client Service Associate to ensure clients and event attendees receive a seamless, high-quality experience at every touchpoint.

Business DevelopmentBusiness IntelligenceMarketing

Responsibilities

Serve as the primary point of contact for client inquiries, providing accurate and timely information

Build and maintain strong client relationships by understanding needs, goals, and expectations

Assist event attendees with questions related to registrations, schedules, locations, and event details

Deliver a welcoming, professional, and helpful experience to enhance attendee satisfaction

Address and resolve client and customer concerns efficiently and professionally

Collaborate with internal teams to ensure swift problem resolution and consistent communication

Maintain clear, professional communication across email, phone, and in-person interactions

Keep clients and attendees informed of event updates, changes, and important announcements

Work closely with event coordination and marketing teams to ensure smooth execution and service excellence

Qualification

Customer service experienceEvent marketing experienceVerbal communicationWritten communicationEmpathyProfessionalismProblem-solving skillsConflict-resolution skillsAdaptability