UniUni · 3 weeks ago
KA Quality Control Assistant (Exception Management Focus)
United States
Full-time
Remote
New Grad, Entry LevelUniUni is a Canadian last-mile e-commerce logistics company focused on enhancing e-commerce experiences through technology and efficiency. The KA Quality Control Assistant will support key accounts by monitoring operational quality and managing exceptions to ensure seamless delivery experiences for major clients.
DeliveryDelivery ServiceE-Commerce
Responsibilities
Maintain daily communication with key account clients, monitor service satisfaction levels, and promptly resolve operational issues
Organize regular client meetings to enhance communication efficiency and strengthen collaboration between operations and clients
Monitor key client delivery performance indicators, including delivery timeliness, pickup and upload status, tail-end orders, POD accuracy, and customer complaints
Perform real-time batch-based quality monitoring to ensure packages are processed accurately according to SLA requirements
Track exception data by batch and process real-time quality checks to ensure packages meet operational standards
Identify data anomalies and provide timely escalation to prevent downstream operational failures
Review and validate discrepancies between upstream and downstream package information
Analyze root causes and collaborate with operations to ensure proper resolution and prevent recurrence
Manage unscanned, delayed, or misrouted packages, analyze causes, and follow up on corrective actions
Coordinate with stations, dispatch, and customer service teams to ensure timely resolution of all exceptions and prevent client escalations
Conduct on-site or system-level investigation of missing, broken, or damaged packages
Drive root-cause analysis, track corrective measures, and ensure accurate compensation handling
Review client-specific operational quality terms and adjust monitoring scopes and reporting metrics based on contractual requirements
Support the client reward/penalty process by validating exception data, identifying preventable risks, and reducing potential compensation costs through early intervention
Qualification
Required
Bachelor's degree in Logistics, Supply Chain, Business, Data Analysis, or a related field
Strong analytical skills with exceptional attention to data accuracy and detail
Excellent time management, multitasking, and prioritization abilities
Effective communication skills in both English and Mandarin
Ability to work in a fast-paced environment and coordinate across multiple teams
Preferred
Experience in logistics operations, quality control, or exception management preferred
Proficiency in Excel, Google Sheets, and data tools; experience with Tableau or Power BI is an asset
Knowledge of Python or other data-processing languages is a plus
Company
UniUni
UniUni is a transportation company that offers services in freight and package transportation with logistics services.
Founded in 2019
501-1000 employees
H1B Sponsorship
UniUni has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (12)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$205MKey Investors
Bessemer Venture PartnersDCM VenturesCeltic House Venture Partners
2025-06-19Series D· $70M
2024-11-14Series C· $30M
2024-04-16Series C· $50M
Leadership Team
Peter Lu
Founder & CEO
Michael Yang
Director | Chief Strategy Officer (CSO)
Recent News
Calgary Herald
2026-01-08
2025-12-24
Company data provided by crunchbase