LENTIA Trading Group · 1 month ago
Client Success Manager
Los Angeles, CA
Full-time
Hybrid
Mid LevelLENTIA Trading Group is a fast-growing company focused on transforming mental wellness for high-stress professionals through cognitive coaching. The Client Success Manager will lead department onboarding, drive engagement, and ensure customers maximize their experience with the platform, serving as the primary point of contact throughout the customer lifecycle.
Import & Export
Responsibilities
Own the Mission. Serve as the primary point of contact for departments and agencies, leading them from onboarding through renewal, ensuring every customer feels seen, supported, and successful
Lead from the Front. Execute rollouts end-to-end: coordinate logistics, align department stakeholders, and deliver onboarding sessions that inspire trust, clarity, and engagement
Track What Matters. Monitor adoption, utilization, and retention metrics to identify risks and opportunities. Translate data into actionable insight to drive performance across departments
Solve Problems Before They Surface. Anticipate issues, remove obstacles, and ensure smooth operations for every department and member. Move fast, stay calm, and take ownership of outcomes
Refine the System. Build and improve internal processes that enhance consistency, scalability, and efficiency — turning lessons learned into better playbooks
Be the Voice of the Customer. Represent departments internally, translating real-world feedback into insights that shape product design, coaching strategy, and operational execution
Strengthen the Network. Travel as needed (~20–30%) to lead rollouts, reinforce relationships, and bring departments deeper into the Sharp community
Qualification
Required
Background in Special Operations, public safety, or other high-performance environments strongly preferred
Exceptionally organized, detail-oriented, and operationally sharp — you make complex systems run smoothly under pressure
Strong communicator and natural storyteller who can connect with both department heads and frontline members
Confident in analyzing data and drawing clear insights that drive real-world outcomes
Empathic, relational, and mission-driven — you know how to lead with both strength and humility
Experienced working cross-functionally in fast-paced, high-growth environments
Willingness to travel (approximately 20–30%) for department rollouts and key relationships
Willingness to learn and use several SaaS products daily to communicate internally, externally, and capture data. E.g. Google Work Space, Asana, HubSpot, Slack, Gong AI, Meta Base, et cetera
Preferred
Bonus if you have experience in coaching, leadership development, or behavioral performance
Benefits
Comprehensive medical, dental, and vision insurance to keep you and your family covered.
Flexible PTO to help you recharge and perform at your best.
401(k) with company match to secure your financial future.
Opportunities to grow with a scaling company and tackle meaningful challenges.
A collaborative, mission-driven culture where your voice matters.
Company
LENTIA Trading Group
LENTIA Trading Group has been active in international trade for 10 years.
Founded in 2005
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase