Acer · 1 month ago
Bilingual Technical Support Level II (Hybrid/Remote)- Spanish/English
Temple, TX
Full-time
Hybrid
New Grad, Entry Level
0+ years expAcer is a leading technology company seeking a Bilingual Technical Support Level II. The role involves providing technical assistance and troubleshooting for users' hardware and software issues, ensuring customer inquiries are resolved efficiently.
ComputerConsumer ElectronicsHardwareInformation and Communications Technology (ICT)
Responsibilities
Interact with customers to provide and process information in response to inquiries and concerns about Acer products and services
Answers to all inbound technical support inquiries regarding customers’ hardware and software issues
Identifies, investigates, and resolves users’ problems with computer software and hardware
Consults with users to determine steps and procedures taken to identify and resolve the problem
Fields support calls, chat, email, and/or other communication from users with inquiries regarding their products
Applies knowledge of computer software, hardware, and procedures to solve problems
Collaborate with other departments to research and resolve problems
Create and submit orders and repairs to address service issues and warranty-related replacements needed
Maintains knowledge of technology innovations and trends
Documents all inbound and outbound customer interactions
Owns and manages tasks to complete closure
Prepares technical writing to support the work instructions and manuals
Redirect problems to appropriate resources
Performs other related duties as assigned
Qualification
Required
Fluent Spanish Speaker Required
Excellent verbal and written communication skills
Phone Etiquette: Excellent interpersonal and customer service skills with clear communication, active listening, positive tone and appropriate language to make good first impressions and build rapport with the customer
Troubleshooting/diagnostic experience
Must be self-motivated with inherent ability to multi-task
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Knowledge of Windows, Chromebooks, and Linux operating systems
Proficient with Microsoft Office Suite or related software
Proficient with or the ability to quickly learn an array of computer hardware and software
Identify / define processes that enhance the customer experience, reduce costs and deliver the right solution the first time
Strong problem solving and negotiation skills with the ability to deal with difficult customers and situations
Must possess excellent interpersonal skills with the ability to work in a collaborative team environment
Minimum of 6 Months technical support experience – preferably phone/email experience
Minimum of 6 months in customer service or support role – preferably phone/email experience
High school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education
Ability to maintain a 96% (rolling 13-week) attendance average
Some evening meeting may be required to accommodate various resource time zones
Quarterly, plus as needed, on-site meetings will also be held. Participation is required
Prolonged periods sitting at a desk and working on a computer
Frequently required to use hands for keyboarding and telephone operation
Specific vision abilities required by this job include close vision and the ability to adjust focus
Occasionally required to walk, stand and reach with arms
Must be able to lift to 10 pounds at times
Preferred
Technical certifications and/or associate's degree a plus
Preference will be given to candidates within commuting distance of our Temple, TX site. Highly qualified remote candidates are welcome to apply
Company
Acer
Acer is a Taiwanese multinational hardware and electronics corporation.
5001-10000 employees
H1B Sponsorship
Acer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (1)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150.59M2012-03-09Series Unknown· $150.59M
1985-07-01Series Unknown
Leadership Team
Brad Bliven
Sr.Program Manager Global Digital Services
Chris Chiang
Co President
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase