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Lucia Capital Group · 3 weeks ago

Licensed Financial Advisor Assistant/Client Services Administrator

San Diego, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Lucia Capital Group is an independent financial planning and investment firm dedicated to helping families achieve their financial goals. As a Licensed Client Services Administrator, you will support advisors and ensure exceptional client service, handling tasks related to advisor recommendations and managing daily customer service requests.

ConsultingFinancial ServicesRetirement

Responsibilities

Provide outstanding support to advisors and customer service to clients via phone, email, and in-person interactions

Open the office and ensure it is ready to receive clients when meetings are scheduled, greet clients, get to know the clients and let them know you are here to help

Work independently and effectively to review, maintain, update, and follow up to completion your list of CRM tasks related to implementing advisor recommendations or customer service requests

Accurately prepare paperwork (mostly electronic these days) for new accounts, transfers, account updates like address changes and beneficiary changes, distribution requests, and more

Execute tasks, place trades, run reports within LPL ClientWorks and other investment/annuity provider sites so support our clients and manage the business

Answer inbound calls to resolve customer service requests, schedule advisor meetings

Make outbound phone calls to schedule client review meetings, follow up on service requests, update clients re: request status

Log all client interactions/activities in CRM

Prepare and gather Orion reports, spreadsheets, and statements to ensure the advisor is fully prepared for client review meetings

Handle confidential and/or sensitive information responsibly

Maintain administrative functions of the office such as checking mail, submitting correspondence for supervisory review, scanning, filing, ordering office supplies, etc

Participate in ongoing training and development

Perform other duties as assigned

Qualification

Series 7Series 66LPL ClientWorksCRM systemsMicrosoft OfficeCustomer serviceDetail-orientedCommunication

Required

Series 7, Series 66, (or 63 & 65) with a “clean U4” (or able to obtain with 90 days)

At least two (2) years of financial services experience

Proficient with Microsoft Office/ Microsoft 365 (e.g., Outlook, Excel, Word, etc.)

Experience using CRM systems (e.g., Microsoft Dynamics, Salesforce, Wealthbox, etc.) to update client information, track and follow up on tasks, log activities, etc

Experience performing advisory account/brokerage account operations in custodian account/trading platforms (e.g., LPL ClientWorks, Schwab, Fidelity, etc.)

Positive, can-do attitude with excellent customer service skills

Detail-oriented and highly organized

Comfortable managing multiple tasks simultaneously

Self-starter who thrives in a team environment

Strong verbal and written communication abilities