Apply on Employer Site

USAA · 10 hours ago

Talent Advisor Senior, Effectiveness & Metrics

San Antonio, TX

Full-time

Hybrid

Mid, Senior Level

$103K/yr - $198K/yr

6+ years exp

USAA is committed to empowering its members towards financial security and exceptional service. As a Talent Advisor Senior, Effectiveness & Metrics, you will leverage data-driven insights to enhance talent effectiveness, focusing on metrics that align with organizational goals and strategies.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Consults with business leaders to develop and implement talent programs and solutions to address key business needs and strategies

Participates and provides expertise on talent projects from strategy to implementation

Develops and delivers data-driven insights and materials to support talent practices and talent deliverables

Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce

Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI)

Contributes to the management of vendor relationships and partners with USAA procurement to ensure optimal outcomes

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Data analysisTalent program expertiseStrategic program managementFinancial planningAI-based talent platformsCommunication skillsCoaching skillsInterpersonal skillsProblem solving

Required

Bachelor's degree required. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

6+ years of experience in talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management)

Knowledge of various talent management technology solutions

Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives

Proven ability to develop and implement strategic talent management initiatives

Uses technology, AI, and/or automation to work efficiently

Stays attuned to advancement in research and practice and applies those insights to work

Demonstrates a structured approach to problem solving while balancing competing priorities

Strong capability in storytelling with data, translating metrics, trends, and ROI analyses into compelling narratives that resonate with HR and business leaders

Ability to analyze spend, headcount, and program costs and provide insights that inform investment decisions, trade-offs, and resource allocations

Experience in managing affiliate and vendor agreements, including monitoring service delivery, tracking spend-to-contract, and ensuring compliance with agreed-upon terms

Proven success in partnering across Learning and Talent COEs and Finance to shape planning assumptions, validate inputs, and simplify complex information for senior stakeholders

Demonstrated expertise in supporting financial planning and forecasting cycles for Talent and Learning organizations, ensuring accuracy, accountability, and alignment with talent and learning budgets

Skilled in building and maintaining reporting mechanisms that connect financial data, program outcomes, and risk considerations into a cohesive picture

Preferred

Experience managing change in support of organizational or programmatic initiatives

Experience developing and managing world-class talent management programs in large, Fortune 250 organizations for large talent segments essential for achieving business goals

Track record of infusing evidence-based solutions in a business-savvy practical way

Knowledge of AI-based talent platforms (e.g., Eightfold, Lightcast, Percipio)

Experience or knowledge in taking a skills-based approach to talent

Ability to influence without authority, especially across leadership and matrixed environments

US military experience through military service or a military spouse/domestic partner

Top Skills: Talent program expertise (program design & implementation), data analysis and interpretation, strategic program management, executive communication & presentation, and coaching & mentoring skills