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Volunteers of America Los Angeles · 3 months ago

Resident Advocate Care Manager

Los Angeles, CA

Full-time

Onsite

Entry Level

$24.99/hr - $26.30/hr

1+ years exp

Volunteers of America Los Angeles is a non-profit human services organization dedicated to serving people in need and building communities. The Resident Advocate / Care Manager I provides intensive care and case management services to clients, coordinating their care and advocating for their needs within the community.

Non ProfitSocial

Responsibilities

Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate

Assess barriers facing the clients and develop a case plan

Coordinate individualized planning with clients to meet short- and long-term needs

Provide service linkages and support systems to ensure identified needs are met

Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals

Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate

Works with Community Property Management to provide service linkages and support systems to residents to assure individual needs are met

Maintains daily contact to identify new and ongoing service needs

Coordinates access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention, as needed

Other duties as required

Assessment: through individual meetings on a regular basis and as part of Intensive Case Management team develop a detailed plan of action to meet the clients needs and find the necessary resources to meet client goals

Coaching and Social Support – accompany participants to activities and services

Coordinate Case Management as part of team, connecting participants to appropriate services

Advocacy for participants before other agencies/community settings

Capacity Building – motivating participant progress

Coordinate the participant’s care in collaboration with the participant, and all members of the participant’s care team

Other duties as required and may be subject to change

Qualification

Case ManagementMental Health ServicesAdvocacySocial WorkCrisis InterventionCoachingCapacity BuildingTeam Collaboration

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Bachelor's degree in Social Work, Mental Health or other related discipline, OR Two (2) years of experience providing direct mental health services or ICMS

Minimum one (1) year of experience working with homeless individuals

Have experience working with participants with mental illness, chronic health issues, and substance use disorders