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Mutual of Omaha · 3 weeks ago

Business Systems Analyst -Dental Application Support

United States

Full-time

Remote

Entry, Mid Level

$24/hr - $28/hr

2+ years exp

Mutual of Omaha is a company focused on optimizing business processes, and they are seeking a Business Systems Analyst to support and enhance their Dental platforms. In this role, you will provide day-to-day production support, troubleshoot system issues, and work with various stakeholders to ensure smooth operations.

Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance

No H1B

Responsibilities

Provide day-to-day production support for Dental applications, including troubleshooting and resolving system issues

Work with IS, vendors, and business users to ensure timely resolution of system incidents

Document recurring system issues then identify and implement long-term resolutions

Provide training and guidance to end-users on system functionalities and best practices

Track and analyze production support trends, identifying patterns and areas for improvement to reduce recurring incidents

Qualification

Skygen Enterprise applicationDental Insurance ClaimsBusiness analysisAgileScrumSoftware Development Life CycleDiversityInclusionClear communicationDetail-oriented

Required

2–3 years of experience working with the Skygen Enterprise application and other Group Dental systems, with prior experience and/or the ability to troubleshoot issues, analyze root causes, and provide timely resolutions to support business operations

Dental or other type of Insurance Claims/Service handling experience

Prior experience working with Mutual of Omaha's Workplace Solutions systems and business processes

Ability to organize and deliver tasks and projects in a timely manner

Detail-oriented, clear communication skills, both written and verbal

You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do

Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico

Preferred

Two or more years of experience in business analysis, project management, or similar capacities, including Agile or Scrum experience

Experience writing business and technical requirements to guide code changes

Knowledge of Software Development Life Cycle (SDLC), International Institute of Business Analysis (IIBA), Business Analysis Body of Knowledge (BABOK), Data Management Book of Knowledge (DMBOK)