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Arlo Hotels · 3 weeks ago

Assistant Front Office Manager - Overnight Relief

New York, NY

Full-time

Onsite

Mid, Senior Level

$62K/yr - $62K/yr

2+ years exp

Arlo Hotels is an independent lifestyle hotel seeking a dynamic Assistant Front Office Manager. This position will oversee the daily operation of the front desk, ensuring exceptional guest service and managing the front office team to create memorable experiences.

HospitalityHotelResorts

Responsibilities

Always treat guests with courtesy and respect in a variety of situations

Displays honesty & integrity

Supervises the Front Office Department - Lobby Hosts

Conducts pre-shift meetings

Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings

Motivates and develops team members

Maximizes room sales, room revenue and profit

Delivers outstanding service and creates memorable experiences

Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins

Embraces and effectively lives Arlo Hotels values and culture

Assigns, coordinates, and supervises work activities of Lobby Hosts

Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands

Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed

Conducts performance reviews with reporting team members

Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff

Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews

Manages same day rooms inventory and rate yielding

Takes personal responsibility for correcting service problems and creates memorable guest experiences