MotorCity Harley-Davidson · 1 month ago
Assistant Sales Manager - MotorCity Harley-Davidson
Farmington Hills, MI
Full-time
Onsite
Mid, Senior Level
3+ years expMotorCity Harley-Davidson is a motorcycle dealership seeking an Assistant Sales Manager to lead individual sales teams focused on customer and employee retention. The role involves setting sales goals, training staff, and ensuring superior customer service while following the dealership's sales process.
Retail
Responsibilities
CXI and customer retention
Unit volume for team
Productivity of individuals on sales team
Front and backend margins
Closing of deals and overcoming objections
Assist the General Sales Manager and/or Sales Manager with recruiting, interviewing, hiring and firing of employees
Recruit, train, motivate, counsel and monitor the performance of individual sales teams
Assist individual salespeople in setting aggressive, yet realistic monthly sales goals
Track all customers and making sure all leads are logged along with effective follow up for all potential buyers by monitoring a prospecting and sales CRM system
Ensure that the team meets or exceeds all activity standards for prospecting calls, appointments, customers logged, and closes
Participate in daily sales meetings and conducting sales training
Ensure that customers are greeted immediately, in a courteous and friendly manner
Handle telephone transactions quickly and courteously
Ensure that customers are properly qualified for needs, wants and the ability to buy
Follow the dealership sales process so that all customers receive consistent treatment when doing business
Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans
Enforce road test, pre-delivery inspection, and vehicle delivery policies
Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to 'make things right'
Carry out daily team meetings
Continuously train and develop your team on techniques and the sales process
Monitor and follow up with all sales leads and work every deal to completion
Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning
Train all sales personnel to use the dealership sales process
Model and expect from your team superior customer service
Model and expect 100% compliance to all policies and procedures for the Sales Department and the dealership
Perform other related duties as assigned or requested
Qualification
Required
Minimum 3-years auto or motorcycle sales experience required
High School Diploma or equivalent degree or greater required
Ability to take initiative and problem solve
Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them
Must have ability to relate with broad customer base
Excellent verbal and written communication skills
Ability to present oneself as well as the company in a professional manner
Knowledge of applicable laws/policies/principles/etc
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet
Attention to detail
Interpersonal skills and customer service skills required
Approachable, likeable, and enthusiastic personality
High energy level needed
Be self-motivated, positive, driven and helpful
Ability to handle confidential information responsibly
Great customer service, excellent personal communication, and demonstrated closing skills
Ability to work a flexible schedule including weekends, Holidays, and evenings
Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership
Valid driver's license and motorcycle endorsement
Preferred
Auto or motorcycle sales management experience preferred but not required
Applicable experience in big ticket retails sales strongly preferred
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus
Company
MotorCity Harley-Davidson
Searching for a Harley Davidson dealer with new, used, and rental motorcycles available? Visit Motor City Harley Davidson in Farmington Hills, MI.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase