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Birch Family Services · 22 hours ago

Operations Coordinator

New York, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

Birch Family Services is dedicated to providing support to individuals with emotional and developmental disabilities. The Operations Coordinator is responsible for managing the community residence, ensuring consumer safety, and overseeing program services to enhance the quality of life for residents.

ChildrenFamilyNon ProfitTrainingWellness

Growth Opportunities

Responsibilities

Manages program services, improves existing services and provides input on components needed to meet the need of the individual served within the residence

Provides oversight with protecting consumers and plan/provide complete 24 hour coverage of the residences. Ensure the safety and well- being of all consumers residing in the residence

Ensures that program billing documentation follow state mandates and agency protocols

Acts as an advocate for residence as appropriate; encourages and supports self-advocacy

Managing all services in compliance with agency standards

Ensure that important, significant information is relayed to the school and or dayhab. Information can include but is not limited to, medication changes; hospitalization/ER visits, behavior changes and family issues

Provides oversight to how meetings are conducted with parents, correspondents and advocates are informed of their family member’s condition and progress. This includes immediate notification of injuries, illness or other significant events impacting on the family member’s quality of life

Directs the activities of the Interdisciplinary Treatment Team (IDT) to ensure that each individual has a service plan that is designed to address all of his or her needs and desires and enables them to achieve their potential. Works collaboratively with the clinical/medical team to ensure that all appointments, referrals and follow-up appointments are followed through as prescribed

Work in conjunction with Residence Managers to ensures that the individuals are offered appropriate referral for any recommended services which cannot be provided by the clinical team

Provides supervision and oversight with ensuring the safety & well-being of all consumers residing in the residence

Works as a member of the social service team in the development of off- site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration

Plans & provides complete 24-hour coverage of the residence

Collaborates with Human Resources on recruitment functions and assists with site visits and interviews. After the onboarding processes, trains, supervises and evaluates all staff employed in the residence, this is inclusive of all direct support professionals, clinical, and support staff

Mentors and coaches’ employees to ensure that each staff member is able to perform his or her job functions

Makes certain that the physical plant of the facility is clean, well maintained and free of hazardous conditions

Provides oversight with maintaining accounts for each individual’s personal allowance, bankbooks, deposits, withdrawals and fiscal records

Ensures the adequate supply of food, household supplies, medication and medical supplies, and any other items necessary for the appropriate care of individual in residence

May be assigned other tasks and duties

Qualification

Management experienceClinical experienceMedication Administration CourseLMSW certificationQDIP certificationMicrosoft Office SuiteVerbal skillsComputational skillsNYS Driver’s LicenseSCIPR CompetenciesCommunication skillsOrganizational skillsWritten skills