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NetSuite · 1 month ago

Principal Support Engineer

Nashville, TN, United States

Full-time

Onsite

Senior Level, Lead/Staff

6+ years exp

NetSuite is part of the Oracle Support organization, focusing on delivering post-sales support and solutions to its customer base. The role involves resolving customer inquiries and providing expert advice on a diverse range of technical questions and issues.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Deliver post-sales support and solutions to the Oracle customer base

Resolve post-sales customer inquiries via phone, web conferencing, and electronic means

Provide expert advice and assistance to customers and Oracle employees on a diverse range of customer situations and escalated issues

Qualification

Post-sales supportCustomer relationship managementTechnical troubleshootingOracle products knowledgeEnglish language proficiencyCommunication skillsProblem-solving skills