ADP · 1 week ago
Service Delivery Consultant II
Alpharetta, GA
Full-time
Onsite
Entry Level
1+ years expADP is a global leader in human resources technology, and they are seeking a Service Delivery Consultant II to provide technical support and assistance to Managed Payroll Teams and clients. The role involves resolving client application questions and collaborating with multiple departments to enhance service delivery.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Your primary role is to provide technical support and assistance to our Managed Payroll Teams, Clients, Relationship/Success Management, Implementation, and COS Shared Services groups
You’ll resolve client application questions or problems in the area of system set up, product functionality, security set-up, workflow and product enhancements in addition to other service issues in the complex arena of payroll and HR
You’ll use your knowledge and/or expertise of tools including; Autopay, PTCS, MR2000, PMEI, iServ, PMF, CEH, Siebel CRM, Enterprise, Vantage, ADPR, iProducts, and SMS/Netsecure to creatively resolve a miriad of possible escalations/issues
Provide mentorship to the Service Delivery Consultants I & IIs
Collaborating with multiple departments to better service our clients
Qualification
Required
At least 1-2 years of experience in a customer service environment
Working knowledge of Autopay/Mainframe
Preferred
The ability to provide support for product / application issues and assigned ADP software and applications
The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths
Product knowledge including but not limited to: Vantage, Enterprise (Versions 5 and 6), MyADP, and SMS/Netsecure
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2026-01-16
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2025-12-17
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2025-12-17
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