Costello's Ace Hardware | Long Island · 1 month ago
Sales Associate: Staten Island
Staten Island, NY
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrCostello's Ace Hardware is a customer-oriented retail company dedicated to providing an exceptional shopping experience. They are seeking a Retail Sales Associate responsible for assisting customers during their buying process, including greeting them, helping locate products, and processing transactions at the register.
Consumer GoodsHome ImprovementRetail
Responsibilities
Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Greet every customer you make eye contact with, anywhere in the store
Answer customers questions and provide information on procedures and policies
Be at your workstation on time
Be customer ready whenever you are on the stage/sales floor
Maintain awareness of all promotions and advertisements
Recommend related items when appropriate and execute S.A.L.E.S. process
Keep your area of responsibility neat, clean, stocked and priced properly
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Offer a carry-out if appropriate
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
Address all safety concerns immediately
Advise store management of any pricing errors
Advise store management anytime you say "no" to a customer
Take initiative to learn product knowledge
Take initiative to learn selling skills
Perform other tasks as asked by store management
Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
Ensure all shipments are packed out in its proper home and all overstock is away
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Ring each transaction accurately
Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
Call for help when more than 3 customers are waiting
Keep busy around the registers when you are not ringing
Process merchandise returns as needed
Qualification
Required
Friendly and customer oriented
Enthusiastic
Ability to assist customers throughout the buying process
Ability to greet customers when they enter the store
Ability to help customers find specific products or show them how to use them
Ability to ring up customer purchases on the POS register
Ability to use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
Ability to answer customers' questions and provide information on procedures and policies
Punctuality
Customer readiness whenever on the sales floor
Awareness of all promotions and advertisements
Ability to recommend related items when appropriate and execute S.A.L.E.S. process
Ability to keep area of responsibility neat, clean, stocked, and priced properly
Ability to execute daily operational goals and priorities assigned by store management
Ability to assist in the training and development of peers
Active participation in daily huddle meetings
Ability to uphold merchandising and store cleanliness standards
Ability to offer a carry-out if appropriate
Knowledge of the proper way to answer the telephone
Alertness for possible merchandise losses and ability to protect company assets
Ability to address all safety concerns immediately
Ability to advise store management of any pricing errors
Ability to advise store management anytime you say 'no' to a customer
Initiative to learn product knowledge
Initiative to learn selling skills
Ability to perform other tasks as asked by store management
Ability to aid customers in locating merchandise in store and on acehardware.com
Proficiency at executing all store services, such as mixing paint, cutting glass, pipe, and keys
Ability to ensure all shipments are packed out in their proper home and all overstock is away
Participation in the processing of new shipments and help to keep the receiving and back stock area clean and organized
Ability to ring each transaction accurately
Ability to ask for the Loyalty Card before starting a transaction and sign the customer up if needed
Ability to call for help when more than 3 customers are waiting
Ability to keep busy around the registers when not ringing
Ability to process merchandise returns as needed
Ability to walk frequently on flat surfaces from point to point
Ability to stand constantly while performing work
Ability to stoop frequently to pick up cartons at floor level
Ability to reach frequently to a height of 6 feet
Ability to lift frequently up to 60 lbs. and up to 500 repetitions per hour to a height of 4 feet
Ability to use at least one hand to operate register and complete paperwork
Ability to push/pull frequently to move hand jacks from place to place
Ability to carry frequently up to 50 lbs. and occasionally more up to 10 feet
Ability to climb infrequently using stairs in storage rooms and ladders
Ability to read labels and recognize boxes for safety in working
Ability to hear constant safety signals
Benefits
We Offer Great Benefits
Company
Costello's Ace Hardware | Long Island
Costello's Ace Hardware stores have been locally owned by the Costello family for more than 50 years.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Hidalgo
Managing Partner
John E. McDermott
Managing Partner
Recent News
Morningstar.com
2025-09-26
Retail Merchandiser Magazine
2024-05-05
2024-05-05
Company data provided by crunchbase