My IT Crew · 1 month ago
Escalation Engineer, FL
Orlando, Florida, United States
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expMy IT Crew is a leader in the Managed Service provider space, dedicated to excellence and client satisfaction. They are seeking an Escalation Engineer to join their Service Delivery Team, responsible for mentoring team members, ensuring performance metrics are met, and providing technical oversight.
Information TechnologyRisk ManagementTask Management
Responsibilities
Provide oversight and mentorship to the team in addition to your technical role
Suggest and organize team-building activities
Ensure team performance and understand on metrics
Act as a resource to the rest of the team for rapid decisions and direction
Through Root Cause Analysis, discover training needs and provide coaching
Qualification
Required
5+ years of relevant technical experience with Microsoft end-user and cloud technologies
2+ years of relevant lead experience with multiple technicians
Experience in managing customer expectations
Demonstrable experience in incident, problem, and change management
Excellent ability to present information in a manner that is clear and concise
Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally
Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances
Preferred
ITIL Foundations V3 or V4 certification is highly desired
Company
My IT Crew
Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions. Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tobias Levi
CTO
Adam Vogels
vCIO
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