Oracle · 1 day ago
Principal Support Engineer
Nashville, TN
Full-time
Hybrid
Lead/Staff
$30.87/hr - $67.88/hr
8+ years expOracle is a world leader in cloud solutions, and they are seeking a Principal Support Engineer to deliver post-sales support and solutions to their customer base. This role involves resolving customer inquiries and providing expert advice on Oracle Database products while ensuring high levels of customer satisfaction through advanced troubleshooting and proactive risk mitigation.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Serve as a primary technical point of contact, delivering advanced Oracle Database technical support over phone, web conferencing, and chat, often involving complex issue troubleshooting
Support mission-critical escalations and serving as a trusted technical mentor for less experienced team members
Implement and maintain automated diagnostic tools and knowledge base articles to facilitate issue prevention and rapid resolution
Collaborate closely with engineering, development, and cross-functional support teams to resolve systemic issues, provide feedback on product improvements, and drive long-term reliability and customer satisfaction
Set up test cases to reproduce customer environments in-house, conducting root cause analysis, and delivering robust solutions, sometimes via on-site customer visits
Maintain effective communication with customers, displaying strong interpersonal skills, and ensuring technical concepts are conveyed clearly and professionally
Qualification
Required
8+ years of experience in large enterprise Oracle Database Administration, maintenance, and implementation
BS/MS degree in Computer Science, Management Information Systems, Engineering, Math, or a related field
Oracle DBA certification is a plus
Excellent communication skills are required, as this role interact directly with customers over phone, web conferencing, and chat tools
Analytical thinking and effective problem-solving in high-pressure, customer-facing scenarios
Deep expertise with Oracle Database fundamentals, architecture, and advanced concepts
Extensive hands-on experience in Oracle Database administration, including installation, upgrades, configuration, and ongoing maintenance
Strong working knowledge of Unix, Linux, and Windows operating systems
Proficiency in Oracle SQL and PL/SQL, including query development, programming, and performance tuning
Experience with Database user processes, database startup/shutdown, storage and transaction management, scheduler, and globalization concepts
Ability to set up customer test cases and troubleshoot complex technical issues effectively
Preferred
Understanding of XML, JSON, Text-Based Searching and Spatial Concepts
Knowledge of DB networking, Oracle Cloud, and related cloud technologies
Experience with RAC, Data Guard, and standby environments
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-10
2026-01-09
Business Insider
2026-01-09
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