Next Phase Recruitment · 1 month ago
Enterprise SaaS Account Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $180K/yrNext Phase Recruitment is a fast-growing SaaS company that develops cloud-based software solutions for R&D organizations. They are seeking an exceptional Account Management professional to drive customer success and expand strategic relationships with large, complex organizations in a hybrid role based in New York.
Staffing & Recruiting
Hiring Manager
Aaron Stone
Responsibilities
Own post-sales customer success, driving renewals, expansion, and long-term advocacy
Lead customer implementations, manage timelines, and keep internal teams and customer stakeholders aligned
Increase customer engagement through regular check-ins, business reviews, and deep insight into customer usage and goals
Serve as a trusted advisor by demonstrating ROI, providing strategic guidance, and ensuring customers achieve measurable success
Partner closely with Sales to design and execute expansion strategies for key accounts
Collaborate with Implementation and Product teams to identify opportunities to improve the product and overall customer journey
Act as the internal “voice of the customer,” advocating for customer needs and enhancements
Qualification
Required
Enterprise SaaS account management experience
Proven success with renewals and upselling within large accounts
Strong executive presence with excellent written and verbal communication skills
Excellent analytical and problem-solving abilities
A proactive, entrepreneurial mindset
Ability to travel approximately 20–30% (U.S. travel)
Experience working with complex, multi-divisional, and multi-geographic customers
Preferred
Experience delivering analytics products or enterprise SaaS platforms into large organizations
Benefits
Commission
Equity
Opportunity to grow with a rapidly scaling SaaS company
High-impact role with ownership over key enterprise relationships
Collaborative, fast-paced start-up environment
Levelling and compensation aligned to experience and performance
Company
Next Phase Recruitment
As an industry leading life science recruitment company, we connect great talent with leading companies across Drug Discovery, Development & Commercialisation in the UK, Europe and US.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase