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Elara Caring · 1 day ago

Staffing Supervisor

Mount Vernon, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Elara Caring is a home care company dedicated to providing high-quality care to patients in their preferred home setting. They are seeking a Staffing Supervisor to oversee caregiver scheduling, ensure compliance with care plans, and maintain effective communication with both caregivers and clients.

Health CareHome Health CarePersonal Health

Responsibilities

Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Personal Care Services team

Oversee daily scheduling and high-volume dispatching of caregivers across multiple service areas, ensuring coverage aligns with client needs and care plans

Coordinate last-minute changes, cancellations, and emergency coverage with professionalism and efficiency

Maintain accurate caregiver availability records, optimize staff utilization, and ensure schedules comply with state regulations and company policies

Serve as the primary contact for caregivers and clients regarding scheduling updates; respond promptly to phone, text, and digital communications

Collaborate with branch leadership to identify staffing trends, anticipate shortages, and implement proactive solutions

Accurately document schedule updates and staffing actions in the scheduling system

Partner with HR and Recruiting to support onboarding, availability updates, and retention strategies

Train and support dispatch staff; provide guidance to caregivers on schedule-related concerns in a professional, supportive manner

Participate in weekend/holiday rotations and after-hours/on-call coverage as required

Promotes Elara Caring’s philosophy, mission statement, and administrative policies to ensure quality of care

Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule

Performs other duties/projects as assigned

Qualification

Staffing experienceScheduling software proficiencyHealthcare knowledgeComputer skillsCommunication skillsMultitasking abilityOrganizational skillsCollaboration skills

Required

60 hours of college from an accredited university or 2 years supervisory experience in a healthcare setting is required

Minimum 2 years of experience in staffing, scheduling, or dispatching in a high-volume environment (home care, healthcare, call center, transportation, or related field preferred)

Excellent computer skills and knowledge required

Proficiency in scheduling software, workforce management systems, or similar technology

Strong written/verbal communication skills and ability to collaborate with cross functional teams

Demonstrated ability to manage 300+ schedules or service calls daily with accuracy and timeliness

Must be organized and able to multitask in a fast-paced environment

Must have a dependable vehicle, a valid driver's license, and current auto insurance in accordance with the laws of the State

Meets all applicable agency policies and procedures related to health screening and required testing

Preferred

Minimum 2 years of experience in staffing, scheduling, or dispatching in a high-volume environment (home care, healthcare, call center, transportation, or related field preferred)

Working knowledge of Medicaid, home care benefits, policies and procedures preferred