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Kraft Sports + Entertainment · 7 hours ago

Junior Salesforce Administrator

Foxborough (Foxboro), MA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Kraft Sports + Entertainment is responsible for managing the CRM system for its member companies, including the New England Patriots and Gillette Stadium. The Junior Salesforce Administrator will support Salesforce optimization and collaborate across departments to enhance the CRM system's effectiveness.

ConcertsEventsSports

Responsibilities

Support Salesforce declarative development, including but not limited to custom fields, custom objects, flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types

Coordinate Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency

Support automation and integration requests and build solutions using Salesforce flow, or other similar tools

Support marketing team in developing target audiences and campaigns for various communications priorities

Activate and deactivate internal Salesforce user accounts, including updating permissions, roles and profiles to maintain accurate access

Perform quality assurance checks and assist with deployment of new Salesforce features

Conduct testing and validation of new Salesforce features and workflows and create documentation for administrators and end users to ensure accurate maintenance and scalable training

Communicate and report on sales and service campaign results effectively to the correct stakeholders and manage the day-to-day operations of these campaign and cadence automations

Understand the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS-MMS, etc.) and monitor system performance to troubleshoot errors

Maintain internal product/feature requests and implement or coordinate enhancements to Salesforce as required

Develop and provide end user training and troubleshoot end user questions and issues before escalating to vendor

Special projects and assignments as business dictates

Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

Qualification

SalesforceCRM experienceSalesforce automationMarketoSalesforce CPQTicketing databasesRelationship managementCustomer serviceTeamworkActive listeningProblem identificationDecision-makingAttention to detailTime managementSelf-starterFlexible schedule

Required

BA/BS degree in a relative field or equivalent work experience required

0-2 years of experience in CRM (Salesforce) campaign creation, workflow, and execution

Must have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of our customer and corporate information

Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture

Must be effective with a variety of communicative modes (verbal, non-verbal, and written) and be attuned to others through strong, active listening skills

Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption

Must have a strong command of reasoned, measured decision-making based on analyzing the pros and cons of each potential decision to be made

Must have a critical eye for detail

Must possess a strong ability to manage multiple priorities efficiently and effectively, making timely decisions in order to meet project deadlines and business needs

Must be able to handle high pressure situations in a professional manner

Must have an interest and ability in serving others

Must be self-starter capable of working independently

Must be able to work a flexible schedule, including nights, weekends and holidays