Zenoti · 1 day ago
Project Manager, Customer Onboarding (SaaS)
Seattle, WA
Full-time
Onsite
Senior Level
5+ years expZenoti is a cloud-based software solution provider for the beauty and wellness industry, enabling businesses to manage operations effectively. The Project Manager for Customer Onboarding will lead multiple implementation projects, ensuring they are well-planned and executed while maintaining high standards of quality and customer satisfaction.
BillingCloud Data ServicesCRMEnterprise SoftwareMarketingPoint of SaleSaaSSchedulingSoftware
Responsibilities
From our headquarters in Bellevue, WA, lead multiple customer implementation projects for Zenoti systems and solutions
Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability
Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers
Identify significant risks and unknowns, and define and drive resolution plans
Manage cross team dependencies, and coordinate cross-team initiatives and blocking issues
Track and ensure release criteria/minimal viable product is delivered with quality
Manage project tracking, metrics and status reporting across Implementation group
Help with Implementation group resource allocation, delegation and assignments across Product Specialist team
Drive information sharing, and capturing and disseminating best practices across the Global Services Team
Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction
Stay up-to-date with product knowledge, business flow, sales process and market dynamic
Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products
Qualification
Required
Strong logical, analytical and problem solving skills
Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions
Ability to work in a fast-paced, dynamic start up environment
Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions
Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
Bachelor's degree in computer science or Equivalent experience
5-8 years of project management, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems
Proven history managing projects for clients, customers, and external stakeholders
Extremely well-organized with project information, attention to detail, and exacting quality standards
Experience working with remote teams
Ability to travel on short notice up to 20%
Preferred
Experience in implementing cloud SaaS solutions is a plus
Experience as a Software Developer is a plus
Experience in the beauty, wellness, spa, salon or fitness industry is a plus
PMP or similar certification is a plus
Company
Zenoti
Zenoti is a provider of cloud-based software for the spa and salon industries.
501-1000 employees
H1B Sponsorship
Zenoti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (3)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$331MKey Investors
TPGAdvent InternationalSteadview Capital
2021-06-07Series D· $80M
2020-12-15Series D· $160M
2019-08-22Series Unknown· $20M
Leadership Team
Sudheer Koneru
Founder and CEO
Neal Singh
President & Chief Operating Officer
Recent News
2025-12-02
Company data provided by crunchbase