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Kraken · 1 day ago

Solutions Engineer

New York, United States

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $150K/yr

Kraken is a technology company focused on creating a smart, sustainable energy system. The Solutions Engineer will serve as a technical escalation point for complex client queries, translate technical challenges into product proposals, and mentor junior team members while enhancing client experiences through automation and support.

Software

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution

Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value

Training clients to use the Residential Flex product effectively and provide supporting documentation

Identify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experience

Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships)

Provide technical expertise and onboarding support for clients to support post-sales processes

Mentor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy

(Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota

Qualification

Technical problem-solvingObject-oriented programmingSystem architecture troubleshootingClient communicationB2B SaaS experienceCloud-native applicationsTechnical documentationMultitaskingLearning orientationCollaborationAttention to detail

Required

Exceptional strategic problem-solving and analytical skills with a proven ability to independently diagnose, scope, and resolve complex technical, product, and business challenges for large-scale enterprise clients

Familiarity with object oriented programming languages & back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code, advise clients on API usage & understand system architectures

A deep understanding of how systems interact and experience in troubleshooting modern architectures

Proven track record of driving and owning high-stakes technical conversations with key stakeholders across technical and non-technical domains

Excellent verbal and written communication skills, with the ability to articulate complex technical concepts into clear, compelling business strategies

A drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)

A proven ability to multitask & operate with autonomy and ownership in a fast-paced environment, prioritising competing high-stakes technical issues and strategic projects

A demonstrated ability to drive cross-functional strategic initiatives (e.g., defining a new integration pattern, launching a new support channel) and effectively lead collaboration across Sales, Product, and Engineering

Meticulous attention to detail in technical documentation, system design, and communication

An interest in learning about the electricity system and how grid scale renewable energy sources to keep the lights on and the network stable. There are no experts, this area is changing so you'll be learning what a flexible electricity system is along with us

Preferred

Technical background in a B2B SaaS business with hands-on experience developing, deploying, and supporting microservices and cloud-native applications (AWS, Azure, or GCP)

Demonstrable experience as a Technical Account Manager or Client Solutions Specialist

Familiarity with back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code & understand system architectures

Understanding of the electricity system, domestic electrotech (e.g. OCPP & related EVSE protocols), and a strong understanding of the physical laws governing their behaviour. You might be our ideal candidate if you've built a home automation system or are locally optimising some combination of solar/battery/heat pump/EV

Benefits

Great medical, dental, and vision insurance options including FSAs

Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need

401(k) plan with employer match

Parental leave. Biological, adoptive and foster parents are all eligible.

Pre-tax commuter benefits

Flexible working environment : you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

Equity Options : every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

Modern office or co-working spaces depending on location

Company

Kraken

Kraken is a global customer and culture platform for energy, water, and broadband. It is a sub-organization of Octopus Energy Group.

Founded in 2019

London, England, GBR

1001-5000 employees

https://kraken.tech

H1B Sponsorship

Kraken has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)