Agile IT · 1 month ago
Project Coordinator / Autotask MSP Dispatcher for Microsoft Focused CyberSecurity Firm
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $75K/yr
2+ years expAgile IT is a Microsoft‑focused consulting and managed services provider. The Project Coordinator / Autotask Dispatcher is responsible for keeping customer work moving smoothly through Agile IT’s delivery teams, coordinating project schedules, and ensuring engineers are working on the right tasks at the right time.
ConsultingCRMInformation ServicesSoftwareWeb Development
Responsibilities
Monitor project and service queues in Autotask and other PSA boards
Assign and dispatch tickets to the appropriate engineers based on skills, availability, and priority, and follow up to ensure work is progressing
Update ticket statuses, scheduling, and notes so that boards are always current and reflect reality
Escalate urgent or at‑risk tickets to project managers, Customer Success, or leadership as needed
Build and maintain detailed project schedules, timelines, and calendars; adjust as dates change and communicate updates to internal and client stakeholders
Create and manage project tasks in Autotask, making sure all work is broken into clear, assignable items with due dates and dependencies
Schedule internal and client project meetings (kicks‑offs, working sessions, status calls), prepare agendas, and capture notes and action items
Publish regular project status updates (summary emails, dashboards, PSA notes) and ensure documentation is complete before handing over to support / Customer Success at project close
Assist with change management by drafting change requests/change orders, tracking approvals, and updating project plans and tickets once changes are approved
Support evidence/documentation collection for compliance and security projects, coordinating with engineers and Customer Success
Submit and track any required Microsoft partner paperwork for projects (e.g., CPoR, PAL, references) so Agile IT receives full credit for Microsoft‑aligned work
Serve as a primary coordination point for customers on scheduling, logistics, and basic status questions, routing technical issues to the right resources
Coordinate escalations by making sure the right team members are engaged and tracking resolution to closure
Help maintain high customer satisfaction through clear expectation setting, timely updates, and professional follow‑through
Enforce PSA hygiene: time entry completeness, correct ticket types/queues, and accurate milestones
Identify bottlenecks in scheduling or dispatching and propose improvements to workflows, templates, and dashboards
Help maintain and improve SOPs related to dispatching, project coordination, and Autotask usage
Qualification
Required
Experience with a PSA tool (Autotask strongly preferred; ConnectWise or similar acceptable with willingness to learn Autotask quickly)
2–4+ years in IT services, MSP, or technical project coordination / service dispatch role
Strong organizational and multitasking skills; comfortable managing many tickets/projects at once
Excellent written and verbal communication; able to interact confidently with both customers and technical staff
Solid comfort with Excel/Sheets and task/project tools (Teams, Planner, Asana, etc.)
Preferred
Experience in a Microsoft-focused MSP / cloud / security consulting environment
Familiarity with basic project management concepts (RAID logs, change control, milestones, acceptance criteria)
Understanding of SLAs, utilization, and margin/financial implications of scheduling decisions
ITIL, CAPM, or similar entry-level project/service management certifications (nice to have, not required)
Benefits
Comprehensive benefits (medical, retirement, PTO, professional development)
Company
Agile IT
Advanced Microsoft Technology Solutions
11-50 employees
H1B Sponsorship
Agile IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
Funding
Current Stage
Early StageLeadership Team
Conrad Agramont
CEO
John Gilham
CTO & Founder
Company data provided by crunchbase