Brigham and Women's Hospital · 1 month ago
Practice Assistant II - Per Diem
Foxborough, MA
Part-time
Onsite
Entry Level
2+ years expBrigham and Women's Hospital is a not-for-profit organization that supports patient care, research, teaching, and community service. The Practice Assistant II role involves performing administrative and clinical functions to ensure efficient clinical service operations, including scheduling patient appointments and assisting with clerical duties.
Health CareMedical
Responsibilities
Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Greet and assist patients
Answer telephones, assist callers with routine inquiries, and schedule appointments
File materials in patient folders, and print appointment schedules
Process patient billing forms and scan documents to patient medical record/LMR
Call for patient medical records and laboratory test results
Open and distribute unit mail or faxes
Type forms, records, schedules, memos, etc., as directed
May be required to accept co-payments
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results
Acts as "Super User" for scheduling, registration and billing systems
Provides assistance and training to others in these areas
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
Accurately inputs all registration and fiscal database information, including full registration as needed
Operates computer terminal and must be proficient in multiple practice management systems
Answers incoming telephone calls in a timely fashion
Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone
Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party
For routine matters, respond directly to customer inquiries without referring the caller elsewhere
Has good understanding of radiology prior authorization process and requirements
Must utilize radiology order entry system to schedule all necessary radiology tests
Assists with maintaining space in an orderly fashion
Assists with maintaining supply levels
Carries out daily start-up and shut-down functions
Collects appropriate co-payment, cash receipt and referrals
Performs daily reconciliation
Monitors the waiting room and related patient flow processes to ensure that patients are appropriately served, and communication around any wait time is consistently available
Maintain the waiting area throughout the day to ensure that its appearance meets appropriate customer service and safety standards
Completes all follow up on past day’s patient visits by reviewing list of patients seen and obtaining forms/referrals/authorizations and/or other communications indicated or necessary
Performs all check-out functions, including but not limited to scheduling follow-up visits within the facility, as well as appointments in other departments and outside the hospital
Provide patients with all necessary documentation associated with upcoming appointments
Assists with patient transport within the facility, as needed
Supports administrative and clinical staff as needed
Qualification
Required
High School Diploma or Equivalent required
office experience 2-3 years required
Must effectively manage encounters and interactions with patients of all ages requiring urgent clinical care, on a walk in basis
Greets patients upon arrival and performs all tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic
Accurately inputs all registration and fiscal database information, including full registration as needed
Operates computer terminal and must be proficient in multiple practice management systems
Answers incoming telephone calls in a timely fashion
Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone
Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party
For routine matters, respond directly to customer inquiries without referring the caller elsewhere
Has good understanding of radiology prior authorization process and requirements
Must utilize radiology order entry system to schedule all necessary radiology tests
Assists with maintaining space in an orderly fashion
Assists with maintaining supply levels
Carries out daily start-up and shut-down functions
Collects appropriate co-payment, cash receipt and referrals
Performs daily reconciliation
Monitors the waiting room and related patient flow processes to ensure that patients are appropriately served, and communication around any wait time is consistently available
Maintain the waiting area throughout the day to ensure that its appearance meets appropriate customer service and safety standards
Completes all follow up on past day's patient visits by reviewing list of patients seen and obtaining forms/referrals/authorizations and/or other communications indicated or necessary
Performs all check-out functions, including but not limited to scheduling follow-up visits within the facility, as well as appointments in other departments and outside the hospital
Provide patients with all necessary documentation associated with upcoming appointments
Assists with patient transport within the facility, as needed
Supports administrative and clinical staff as needed
Position will require certification in BLS (Basic Life Support)
Preferred
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Brigham and Women's Hospital
Brigham and Women's Hospital is an academic medical center based in Boston, Massachusetts.
10001+ employees
H1B Sponsorship
Brigham and Women's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (174)
2023 (202)
2022 (220)
2021 (137)
2020 (157)
Funding
Current Stage
Late StageTotal Funding
$22.15MKey Investors
American Medical AssociationThe Leona M. and Harry B. Helmsley Charitable TrustMassachusetts Life Sciences Center
2023-06-21Grant
2022-06-30Grant· $16M
2021-01-08Grant· $0.4M
Leadership Team
Caroline Fox
Associate Professor (Part Time), Medicine
David Silbersweig
Chairman Emeritus
Recent News
Company data provided by crunchbase