Acentra Health · 1 month ago
EAP Consultant - Full-time - Noon to 8:30 PM Eastern M-F (Remote U.S.)
United States
Full-time
Remote
Entry Level
$60K/yr - $70K/yr
1+ years expAcentra Health is dedicated to empowering better health outcomes through technology and clinical expertise. The EAP Consultant will perform clinical telephonic assessments and consultations, delivering comprehensive referrals and ensuring diligent follow-up for employees and their families covered by the Employee Assistance Program.
Health Care
Responsibilities
Conducts both routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance
Provides management consultation services to various levels of management and human resources within our broad customer base. The EAP Consultant must demonstrate proficiency in assessing a wide spectrum of workplace issues and devising suitable action plans, remaining well-versed in essential workplace legislations like ADA, DOT, Sexual Harassment, and Duty to Warn
Display a comprehensive understanding of the organization's customer base, staying updated on issues affecting customers from both legislative and customer-specific standpoints
Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules
Qualification
Required
Master's degree (or higher education) in Social Work, Counseling, Psychology, or a related field
1+ years of employment in the mental health field, where the assessment of mental illness and substance abuse was a key function
1+ years of knowledge of confidentiality laws and their exceptions
1+ years of experience in clinical skills to perform a risk assessment and develop an action plan that meets the client's needs
1+ years of knowledge of chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities
Preferred
Possess an active, unrestricted, Independent license
Certified Employee Assistance Professional (CEAP)
EAP experience (2+ years preferred)
Some call center experience
The consultant should understand the Critical Incident Stress Debriefing (CISD) process and be able to develop an action plan to address immediate customer needs
Ability to multi-task in a fast-paced environment
Ability to remain calm in a crisis
Strong customer service skills
Excellent written and verbal communication skills
Ability to problem-solve, exercise judgment, and make critical decisions
Strong organizational skills
Strong interpersonal skills in an environment that requires a team effort
Ability to think creatively
Self-starter with drive and desire to learn
To be flexible and adapt to change
Ability to work independently but know when to seek supervision
Benefits
Comprehensive health plans
Paid time off
Retirement savings
Corporate wellness
Educational assistance
Corporate discounts
Company
Acentra Health
Acentra Health is a provider of clinical services and technological solutions to government healthcare organizations.
1001-5000 employees
H1B Sponsorship
Acentra Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (49)
2023 (16)
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-09Acquired
Leadership Team
Todd Stottlemyer
Chief Executive Officer
Grant Christie
Senior Vice President, Market Strategy and Solutions
Recent News
2026-02-04
2026-01-13
Company data provided by crunchbase