Bullhorn · 1 week ago
Senior Manager, Consulting
United States
Full-time
Remote
Senior Level
$154K/yr - $202K/yr
5+ years expBullhorn is a customer-focused organization dedicated to delivering high-quality products and services. They are seeking a Senior Manager, Consulting to lead the consulting team, enhance client relationships, and drive the success of their SI Partner Program.
CRMPaaSSaaSService IndustrySoftware
Responsibilities
Elevate the Consulting Practice: Define, set, and enforce the standard for what a Bullhorn consultant is: a subject matter expert who provides professional, opinionated, and expert advice. Coach the team to lead clients to efficient processes and Bullhorn best practices that result in improved experience and ROI
Performance Management and Knowledge Strategy: Manage a team of individual contributor consultants. Hold the team accountable to key department metrics, including utilization, Customer Satisfaction (CSAT), and delivery efficiency. You will develop and execute a Strategic Knowledge Plan to resolve the imbalance of specialized knowledge, expanding cross-product expertise
Performance & Growth Coaching: Move beyond simple management to performance coaching, utilizing regular 1:1s as strategic development opportunities. Instill a feedback culture focused on growth, accountability, and the elevation of consulting acumen
Onboarding and Training: Own the training strategy and oversight of onboarding for new consultants, ensuring they rapidly achieve deep product and industry subject matter expertise
Client Deliverables: Partner with clients to identify key business objectives and ensure the high-quality, strategic output of all client deliverables
Strategic Ownership and Program Design: Act as the primary owner of strategic SI partner relationships, designing a comprehensive program that aligns partner incentives and capabilities with Bullhorn's customer success objectives, and defining the key performance indicators (KPIs) to measure the impact of partner delivery
Quality Assurance and Accountability: Partner with Professional Services to establish and enforce delivery methodology best practices. Own the resource certification strategy and actively monitor the quality of partner services, holding them accountable to the long-term success of the customers they serve
Enablement and Escalation Management: Guide partner enablement to ensure deep capability, act as the primary escalation point for critical partner delivery issues, and facilitate effective cooperation between partners and internal Bullhorn teams
Performance and Growth: Lead a regular cadence of business reviews with partners to assess performance, needs, and development plans to drive the quality of our partner ecosystem
Qualification
Required
5+ years of progressive experience in professional services, implementation, or consulting, preferably within a SaaS or enterprise software environment
3+ years of direct experience managing a team of professional services consultants, project managers, or technical resources
Proven experience developing, managing, and scaling an SI Partner Program or similar channel/ecosystem
Demonstrated ability to define and implement consulting methodologies that prioritize best practices, deep subject matter expertise, drive efficiency, and reduce scope creep
Exceptional leadership, coaching, and performance management skills with a strong track record of developing high-performing teams
Excellent communication, and presentation skills, with the ability to instill confidence in senior-level internal and external stakeholders
Deep understanding of common Professional Services metrics (utilization, CSAT, efficiency)
Bachelor's degree or equivalent practical experience; advanced degree is a plus
Benefits
Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Company-wide mentor program
Company
Bullhorn
Bullhorn provides cloud-based CRM solutions for companies in business services industries.
1001-5000 employees
H1B Sponsorship
Bullhorn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2023 (5)
2022 (3)
2021 (8)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
$32.13MKey Investors
Stone Point CapitalGE Asset Management
2020-09-08Private Equity
2017-10-23Secondary Market
2017-10-23Acquired
Leadership Team
Brian Sylvester
CFO
Matt Fischer
President & Chief Operating Officer
Recent News
GlobeNewswire
2026-01-07
2026-01-06
2025-11-12
Company data provided by crunchbase