Boudreaux's New Drug Store · 9 hours ago
Customer Service Representative
Lake Charles, LA
Full-time
Onsite
New Grad, Entry Level
$14/hr - $16/hrBoudreaux's New Drug Store is dedicated to providing exceptional pharmaceutical care and customer service. The Customer Service Representative plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and processing orders efficiently.
MedicalPharmaceuticalRetail
Responsibilities
Respond to customer inquiries via telephone and email in a timely and professional manner
Resolve customer issues and complaints by identifying the root cause and providing effective solutions
Process customer orders accurately and efficiently, ensuring all details are captured correctly
Maintain customer accounts by updating information and tracking interactions in the system
Collaborate with team members and other departments to enhance the customer experience and streamline processes
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role, preferably in a call center environment
Strong verbal and written communication skills
Preferred
Experience with customer relationship management (CRM) software
Familiarity with order processing systems
Bilingual abilities are a plus
Company
Boudreaux's New Drug Store
Boudreaux's New Drug Store is more than a typical chain-store pharmacy.
Founded in 1923
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase