Right at Home Northern Virginia ยท 3 weeks ago
Manager in Training
Columbia, SC
Full-time
Onsite
New Grad, Entry Level
0+ years expRight at Home Northern Virginia is seeking a Manager in Training who will be responsible for creating a positive staff and member experience at Planet Fitness. The role involves leading a team to provide exceptional customer service, assisting in staffing and HR functions, and ensuring a clean and safe environment for members and guests.
Hospital & Health Care
Responsibilities
Assists GM in creating staffing schedules with the assurance that all shifts are regularly covered
Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service
Leads a team through systems and operations to achieve common sales and membership goals
Assists in preparation of all HR related forms in a timely manner
Works with GM to resolve employee and member issues or concerns in a professional manner
Assists GM in disciplinary/termination activities
Provides 24/7 backup support for any employee who is absent and reachable by phone
Upholds integrity and security of staff files and sensitive company documents
Is a brand ambassador by leading a judgement free lifestyle
Assists GM in the training and development of staff to include providing day to day coaching
Assists GM in pre-screening, hiring, onboarding and recruiting
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
Perform prospective member calls and tours; assessing their membership needs
Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Oversees the ordering of club supplies uses specific budget based on club requirements
Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc
Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions
Assists in the completion of recorded info call inspections
Qualification
Required
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Must be willing to become CPR/AED certified
Must be available to oversee staff and operations of a 24 hour facility
Must be willing to complete a background check
Must be willing to occasionally travel for training and to support other locations
Basic computer proficiency
Superior problem-solving skills
Exceptional leadership and diplomacy skills
Must complete required ASM Reading List and PFU courses on Leadership
Must be 18 years of age or older
Preferred
Prior management or supervisor experience
Customer service background
A passion for fitness and health
Benefits
Career advancement opportunities
Weekly pay with monthly bonus opportunities
Black Card membership, employee perks, rewards, and discounts
Paid breaks
Paid time off
401(k) & Roth Retirement savings plan (with employer match)
Engaging team-building competitions, sales contests, and social events
Company
Right at Home Northern Virginia
Right at Home of Northern Virginia is an in-home care and assistance agency providing quality senior and disabled persons care in Arlington and Fairfax counties and the City of Alexandria since 2002.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase