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Sage Hospitality Group · 4 weeks ago

Director of Operations at the Renaissance Pittsburgh Hotel

Pittsburgh, PA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Sage Hospitality Group is managing the Renaissance Pittsburgh Hotel, which is currently undergoing a significant refresh. The Director of Operations will oversee the food & beverage and room operations to ensure customer satisfaction and quality service while achieving financial goals.

HospitalityLifestyleReal Estate Investment

Growth Opportunities

Responsibilities

Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate

Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations

Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset

Execute and promote an accident prevention program to minimize liabilities and related expenses

Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction

Assume the responsibilities of the General Manager in his/her absence

Qualification

Hospitality managementBudget managementHuman resources managementProblem resolutionCommunication skillsTeamworkAttention to detailDecision making

Required

A four-year college degree or equivalent education/experience

Five to ten years of employment in a related position with this company or other organizations

Requires advanced knowledge of the hospitality and business management fields

Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information

Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches

Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction

Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients

Must have excellent speech and written skills in order to communicate with managers, guests and employees

Must have excellent literacy skills necessary for reports, policies and procedures

Must have vision ability in order to visually inspect hotel

Must have mobility to walk through the front and the back of the hotel

Climbing approximately 20-30 steps 10% of the week

Physically able to regularly inspect all areas of interior and exterior of facility