Help Desk Specialist – Tier 2 - Managed Service Provider Support jobs in United States
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Summit · 3 weeks ago

Help Desk Specialist – Tier 2 - Managed Service Provider Support

positionAlexandria, VA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Summit Technologies, Inc is a managed service provider seeking a Tier 2 Help Desk Specialist to provide advanced application support and issue resolution for DoD OIG users. The role involves triaging and resolving escalated user issues, maintaining ticketing systems, and coordinating with engineering teams for resolution.

Insurance
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Triage and resolve escalated user issues
Maintain ticketing systems and knowledge articles
Coordinate with engineering teams for resolution
Provide outage notifications and after‑hours support
Develop SOPs and mitigation procedures

Qualification

IT help desk experienceApplication support experienceCustomer service skillsTroubleshooting skillsDoD experience

Required

3+ years of IT help desk or application support experience
Strong customer service and troubleshooting skills
Active Secret clearance
Position contingent on contract win

Preferred

Experience in DoD or Federal environments preferred

Company

Summit

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Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service.
dateFounded in 1997
location
Lakeland, Florida, US
people-size501-1000 employees
web-link
http://www.summitholdings.com

Funding

Current Stage
Late Stage

Leadership Team

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Imani Sheila Newsome Camara
CEO
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Richard Lawrence
Chief Executive Officer
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Company data provided by crunchbase