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Red Hawk Casino · 1 month ago

Player Development Sr Casino Host

Placerville, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Red Hawk Casino is seeking a Player Development Sr Casino Host to enhance relationships with VIP guests and provide excellent guest service. The role involves training new Casino Hosts, planning VIP events, and maintaining relationships with high-value players to drive revenue.

Gambling & Casinos

Responsibilities

Responsible for training and development of new Casino Hosts to include guest service standards and standard operating procedures for account-related transactions

Provides feedback and mentors newer team members

Assists Player Development management with special assignments

Assists Casino Hosts in problem-solving and decision-making

Assists in planning, organizing and filling VIP Events

Participates in the execution of VIP Events to ensure guest service standards are met

Attends off-site events with goal of developing and enhancing relationships with VIP guests

Maintains relationships with Hosted Players assigned

Processes and determines monthly incentives for high value guests

Meets and greets guests on the casino floor, providing excellent guest service

Establishes and maintains relationships with high value players to generate revenue

Provides solutions to guest issues, concerns, and complaints

Efficiently responds to high value guest requests and follows up in a timely matter

Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage

Provides complimentaries to venues on property based on standard guidelines established by department

Authorizes complimentaries outside of standard guidelines, based on guest’s level of play

Provides accommodations to partner hotels and coordinates transportation requests

Provides and updates current contact information

Upsells current in house promotions to qualifying guests

Identifies qualifying guests and authorizes the promotion to higher tier status

Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction

Conducts weekly telemarketing to inactive guests to drive revenue

Achieves daily contact quotas provided by Player Development management

Attends weekly team meetings

Other duties assigned

Qualification

Customer serviceRelationship managementEvent planningMicrosoft OfficeTime managementMotivatedProfessionalVersatileResponsibleMobile applicationsCommunication skillsSelf-starter