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MyCarrier · 2 months ago

Customer Support Representative (Level 1)

Scottsdale,AZ,US

Full-time

Onsite

Entry Level

1+ years exp

MyCarrier is a company that provides SaaS products tailored for the LTL and FTL industry. The Customer Support Representative is responsible for answering general questions and troubleshooting technical issues for customers using the platform.

Delivery ServiceLogisticsSoftwareTransportation

Growth Opportunities

Responsibilities

Solve customer inquiries by answering product and service questions via phone, email, and ticketing system

Resolve customer issues, by clarifying the problem, troubleshooting the issue, explaining the best solution, then following up to ensure resolution and customer satisfaction

Escalate issues that cannot be troubleshooted and potential bugs to the Customer Support Team Lead

Monitor open chats and respond within established departmental SLA

Assist with customer onboarding and account set up as directed

Update and maintain customer accounts as directed

Provide support for general administrative tasks as directed

Other duties as assigned

Qualification

Customer service skillsProblem-solving skillsTechnical support experienceTransportation experienceMulti-tasking abilityProficient with softwareVerbal communication skillsWritten communication skillsAttention to detail