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Atos · 3 weeks ago

Client Delivery Executive

Sacramento, CA

Full-time

Hybrid

Senior Level

5+ years exp

Atos is a global leader in digital transformation, and they are seeking a Client Delivery Executive to orchestrate service delivery across their client's business lines. The role involves managing service quality, driving revenue and account growth, and establishing a strategic engagement model with customers.

Business DevelopmentConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingSoftware

Hiring Manager

Anthony Sisco

Responsibilities

Initial Business Case achievement, budgeting and catering for evolving targets in revenue and /or margin

Manages Investment & purchase request, prepares Business cases

Support and partner with the CEP to negotiate contractual terms, service levels and renewals (help from Contract Manager if assigned)

Designs and drives a plan to improve project margin and ensure client meets its obligation

Ensures team has relevant skills and competencies for their current roles

People Management, Process Management and Program Management

Support and partner with the CEP on Client Leadership: Establishes a strategic engagement model and ensures our customers perceive value and innovative improvements by aligning with their business vision, objectives and goals. “Customer for Life”

Compliance & Risk Management

Service Management: Manage the offering, contracting and provisioning of services to customers, at a known quality, cost and design experience. ITIL aware

Profitability Management: Maintain overall PM of the assigned account

Drive Cost Improvement levers

Support and partner with the CEP for Internal Process Compliance – WebCIP, BUP, Diarie etc Secure smooth running of implemented solutions (high quality and cost-effective delivery) by ensuring troubleshooting / maintenance (predictive, preventive and corrective maintenance)

Qualification

Operational experienceCustomer support experienceP&L ManagementService ManagementProcess ManagementPeople ManagementProgram ManagementCompliance & Risk ManagementITIL awarenessCustomer SatisfactionService / Process improvementCost ImprovementInnovation agenda