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City of Baltimore · 3 weeks ago

Office of Performance Management, Chief - Operations Manager I

Baltimore, MD

Full-time

Onsite

Senior Level

$99K/yr - $163K/yr

6+ years exp

The City of Baltimore is committed to providing high-quality services to its citizens and is seeking a Chief - Operations Manager I for the Office of Performance Management. This role involves utilizing data analytics and strategic partnerships to enhance operational efficiency across the Department of General Services, conducting performance management sessions, and developing performance measures for agency services.

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Responsibilities

Constantly using data-driven approaches to measure divisional performance and improve Key Performance Indicators (KPIs)

Researching, analyzing and utilizing statistical data to develop recommendations to improve Agency operations

Serving as the agency’s governing body for agency data analytics; and

Creating, implementing, and managing quarterly review and presentation of DGS performance by division

OPM works closely with all DGS divisions to develop performance plans that establish performance measures that will be used in future budget plans

Qualification

Business analyticsPerformance managementLeadership skillsData analysisProject managementEmployee engagementCommunication skillsProblem-solving

Required

Master's degree in business management or Analytics from an accredited college or university and six years of senior management, policy-driven operational responsibilities including three years of experience managing homogenous functions through subordinate supervisors is required

Experience with behavioral and technological solutions to process improvement and performance management

Proven track record of having worked in a federal, state, and/or local municipality or public university system

Equivalent combination of education and experience

Strong knowledge of business analytics and performance management

Strong leadership skills. This incumbent is organized, knows how to advocate for all employees and holds them accountable for service excellence. This person fosters a culture of employee engagement, rewards, and recognition

Genuine personality and disposition when communicating with people at all levels. This person is resourceful and can establish and maintain meaningful relationships with people at all levels, ranging from front-line employees to the mayor and across city agencies

Extensive knowledge of troubleshooting, complex analysis skills, and the ability to approach difficult situations that require mitigation. The incumbent can multi-task and effectively address concurrent conditions/situations simultaneously

Extensive knowledge of managing priorities, making sound recommendations, and appropriately scheduling a mix of short-term, mid-term, and long-term goals to successfully complete projects

Possesses a thorough knowledge of the required principles, practices, regulations, and procedures of operating a governmental service organization

Ability to analyze complex data sets, present statistical performance analysis, and recommend solutions

Ability to lead change in a multi-stakeholder environment and make recommendations regarding operating policies and administrative practices

Possesses a keen ability to compromise when necessary and influence internal and external parties to consider new and different concepts and practices to bring about positive outcomes. This incumbent also takes the initiative to promote innovative ideas for the greater good of the division, and the DGS department, and Baltimore City, as needed