LEMIT - Bill Blackwood Law Enforcement Management Institute of Texas · 3 weeks ago
Director of Testing Center
Huntsville, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expLEMIT - Bill Blackwood Law Enforcement Management Institute of Texas is seeking a Director of the Testing Center to provide strategic, operational, and service-oriented leadership for all Testing Center functions. This role involves planning, administration, supervision, and continuous improvement of testing services to support student success and institutional goals.
ConsultingEducationLegalProfessional Services
Responsibilities
Provides strategic leadership to cultivate a customer-first culture aligned with the Testing Center’s mission, guiding principles, and institutional priorities
Maintains required certifications, authorizations, and credentials for test administration with external testing agencies and vendors, ensuring the Testing Center remains eligible to offer exams and remains compliant with all associated standards and requirements
Ensures consistent engagement with campus partners and community stakeholders to promote visibility, transparency, and collaboration related to Testing Center services
Maintains direct oversight of all Testing Center operations, ensuring compliance with university policies and industry standards related to test administration, security, accessibility, and service delivery
Actively participates in daily operations, including regular front-desk presence, to model exemplary service, support staff, and maintain operational continuity; assists with phones, email correspondence, and check-in processes as needed
Leads, trains, and supports Testing Center staff through onboarding, professional development, and ongoing coaching while fostering a collaborative and accountable work environment
Conducts regular staff meetings to communicate updates, address operational challenges, and provide continuous training
Models and reinforces a solution-oriented service approach, actively resolving complex customer concerns and supporting staff in high-stakes interactions
Develops, implements, and enforces Testing Center policies and procedures related to test security, integrity, accommodations, and operations
Oversees budget management, staffing, scheduling, and resource allocation to ensure efficient operations and high-quality service delivery
Develops and executes strategic communication and outreach efforts to enhance awareness and accessibility of Testing Center services across campus and in the surrounding community
Maintains and updates Testing Center digital and print communications to ensure accuracy, clarity, and consistency with institutional messaging
Collects, analyzes, and reports data related to Testing Center utilization, performance, and trends, providing regular updates to the Associate Vice President of Enrollment Success
Serves as the primary institutional representative to external testing agencies and vendors, ensuring compliance with requirements and proactive awareness of upcoming changes
Manages special projects and initiatives as assigned by the Associate Vice President of Enrollment Success, ensuring timely and thorough completion while maintaining primary accountability for outcomes
Represents the Testing Center on university committees and working groups, providing insight, updates, and recommendations to enhance testing services and student experience
Maintains advanced knowledge of testing standards, exam inventory, and emerging practices in higher education assessment and testing
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in higher education administration, counseling, student affairs, educational leadership, or a related field
Five (5) years of progressively responsible experience in a higher education testing, assessment, or student services environment or in a related field
Maintains required certifications, authorizations, and credentials for test administration with external testing agencies and vendors
Ensures compliance with university policies and industry standards related to test administration, security, accessibility, and service delivery
Actively participates in daily operations, including regular front-desk presence
Leads, trains, and supports Testing Center staff through onboarding, professional development, and ongoing coaching
Conducts regular staff meetings to communicate updates, address operational challenges, and provide continuous training
Develops, implements, and enforces Testing Center policies and procedures related to test security, integrity, accommodations, and operations
Oversees budget management, staffing, scheduling, and resource allocation to ensure efficient operations and high-quality service delivery
Collects, analyzes, and reports data related to Testing Center utilization, performance, and trends
Serves as the primary institutional representative to external testing agencies and vendors
Maintains advanced knowledge of testing standards, exam inventory, and emerging practices in higher education assessment and testing
Demonstrates flexibility, including availability for evening and weekend hours as required to support student testing needs and institutional schedules
Maintains proficiency in relevant testing software, scheduling platforms, data systems, and reporting tools
Exhibits professionalism, integrity, accountability, and a growth mindset in all interactions
Preferred
Master's degree
Company
LEMIT - Bill Blackwood Law Enforcement Management Institute of Texas
Created by the Texas Legislature in 1989, LEMIT is one of the largest and most sophisticated statewide preparation program for police management in the United States and is nationally recognized for its initiatives to develop the administrative, analytical, and executive skills of current and future law enforcement officials.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase