South Plains College ยท 2 months ago
Part-Time Technology & Help Desk Assistant, Lubbock Downtown Center
Levelland, TX
Full-time, Part-time
Onsite
New Grad, Entry LevelSouth Plains College is seeking a Part-Time Technology & Help Desk Assistant to provide support at their Lubbock Downtown Center. The role involves assisting with Help Desk support, maintaining lab equipment, and supervising student assistants.
Higher Education
Responsibilities
Providing evening Help Desk support via phone and in person
Maintaining and upgrading lab and classroom equipment including updates, upgrades, installation, maintenance, and troubleshooting of hardware and software
Enforcing computer policies
Assisting students with basic computer technology skills
Assisting faculty with laptop cart reservations
Responsible for maintaining and upgrading lab and classroom equipment
Installing, troubleshooting, and maintaining program & instructor specific software in the open lab
Supervising student assistants at the Help Desk as appropriate, particularly regarding use of computing facilities and software
Answering Help Desk emails and phone calls and creating work orders as needed
Other duties as assigned
Qualification
Required
High school diploma or other recognized equivalent, required
Demonstrable proficiency with Microsoft Office products, required
Basic computer skills such as knowledge of word processing, spreadsheets, databases, and slide presentation packages, required
Basic math skills (ability to add, subtract, multiply, divide), required
Ability to read, analyze and interpret professional and technical handbooks, technical writings, and/or governmental regulations
Ability to complete record keeping as directed
Must be able to communicate effectively in oral and written manner and present information and respond to questions from individuals or groups in a reasonable and helpful manner
Must be able to deal with conflict in a professional and appropriate manner, should it arise
Demonstrates the ability to handle situations in a reasonable, logical, and productive fashion
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Preferred
Experience working with individuals in a teaching environment, preferred
Associate degree in CIS (or related field) or higher or equivalent work experience, preferred
Ability to install, maintain, troubleshoot, diagnose and perform basic repair on computers and software, preferred
Experience in related tasks, desired
Company
South Plains College
South Plains College is a school in Levelland.
Founded in 1957
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase