CompuNet Clinical Laboratories · 3 months ago
Client Service Representative
2308 Sandridge Dr #2308, Moraine, OH 45439, USA
Full-time, Part-time
Onsite
New Grad, Entry LevelCompuNet Clinical Laboratories is seeking a Client Service Representative to provide exceptional service to both internal and external customers. The role involves managing telephone inquiries, coordinating laboratory results, and ensuring a positive customer experience through effective communication and problem resolution.
Health Care
Responsibilities
Follow all guidelines outlined in departmental policy regarding telephone etiquette. Answer and document telephone calls, handle requests for results and information, direct calls to the proper department or individual, take complete messages, respond to each request for service in a timely manner
Responsibility for reporting critical values to all market segments in compliance with regulatory requirements with timeframes outlined in procedure
Receive telephone calls from clients for the pick-up of STAT and or ROUTINE specimen(s). Document call in dispatch software and dispatch service request
Handle client related questions and concerns in a courteous and efficient manner and documents in appropriate computer system
Perform department duties as outlined in the department procedure manual
Document potential privacy breaches and quality/service variances per procedure
Utilize Optimaxx as need for archived audit trail reports
Accept client requests for laboratory testing or supplies, documents, and forwards appropriately (i.e. add-on, verbal orders or walk-in on weekend)
Keep abreast of and proficient with computer, phone and operational changes in various systems
Assist in assuring departmental equipment is function properly
Responsible for electronic routing of incoming faxes, monitors STAT/FAX CALL LOG in QLS computer system and COPY/CALL/FAX in Sunquest computer system, reports as outlined in departmental manual
Follow through with response to client problems by documenting in appropriate system or escalating to Team Leader
Issue manual billing credits/charges as outlined in department manual
Promote positive communication as well as CompuNet's core values with clients, coworkers and affiliated hospital staff
Qualification
Required
Must be high school graduate or equivalent
Excellent telephone communication and customer service skills
Ability to work independently and as part of a team
Previous experience and/or education in health care field, medical terminology
Data entry skills required
Demonstration of consistently high integrity and accuracy
Excellent written and interpersonal communication skills
Sound reasoning ability and good independent judgment
Ability to work within specified deadlines and timetables
Professional in all dealings with team members, customers and staff
Benefits
Medical, Dental, and Vision coverage
Company paid life Insurance
403b match
Paid holidays
Vacation
Sick and personal time
Company
CompuNet Clinical Laboratories
We are a clinical diagnostic laboratory offering over 2,000 accessible, responsive, and reliable lab tests for physicians, hospitals, patients, and employers in our communities.
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Teresa Williams
President & COO
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