Product Support Director jobs in United States
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NetSuite · 1 month ago

Product Support Director

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date10+ years exp

NetSuite is seeking a Director, Product Support to provide strategic and operational leadership for mission-critical support of Oracle’s Developer Tools cloud and on-premise product portfolio. This role is responsible for delivering a scalable, high-reliability, and customer-centric support experience for a global enterprise customer base, while leading global teams and driving operational excellence.

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Responsibilities

Deliver a scalable, high-reliability, and customer-centric support experience for a global enterprise customer base
Lead global teams to improve customer satisfaction
Drive operational excellence and partner cross-functionally to ensure support capabilities keep pace with product innovation and customer growth
Ensure consistent execution, strong customer advocacy, and continuous improvement across all Product Support functions

Qualification

Product Support LeadershipOperational ExcellenceCustomer Satisfaction ImprovementCross-Functional CollaborationEnglish Language Proficiency

Required

10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in providing strategic and operational leadership
Experience in managing global teams
Proven track record of driving operational excellence
Ability to improve customer satisfaction
Experience in partnering cross-functionally
Experience in delivering scalable and high-reliability support
Experience in supporting cloud and on-premise product portfolios

Company

NetSuite

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NetSuite is cloud computing company dedicated to delivering business applications over the internet.
dateFounded in 1998
location
Redwood Shores, California, USA
people-size10001+ employees
web-link
https://www.netsuite.com/portal/home.shtml

Funding

Current Stage
Public Company
Total Funding
$157.79M
Key Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M

Leadership Team

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Brian Chess
SVP Technology and AI
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Eli Johnson
Vice President, Global Sales Productivity
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