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Microsoft · 1 day ago

Service Engineer II - CTJ - Poly

Redmond, WA

Full-time

Onsite

Entry, Mid Level

$101K/yr - $199K/yr

2+ years exp

Microsoft is seeking a Service Engineer II to support the M365 Air-Gapped Cloud team, which operates Microsoft 365 services in highly regulated environments. The role involves ensuring high availability and compliance of services, monitoring service health, and collaborating with engineering and program management teams.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Operate and support Microsoft 365 services in air-gapped and sovereign cloud environments, ensuring high availability and compliance with strict security standards

Monitor service health, respond to incidents, and drive root cause analysis and resolution

Develop and implement automation and telemetry solutions to improve operational efficiency and service reliability

Partner with engineering, program management, and security teams to deliver new features and maintain service parity with public cloud offerings

Document operational processes, contribute to knowledge sharing, and mentor team members

Engage with internal and external stakeholders to communicate service status, risks, and mitigation plans

Continuously assess and improve operational posture, adopting best practices for service engineering in regulated environments

Qualification

Software EngineeringNetwork EngineeringService EngineeringSystems EngineeringAzureSecurity ClearanceOperational SupportIncident ResponseAutomation SolutionsKnowledge SharingStakeholder Communication

Required

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination

This position requires successful verification of the stated security clearance to meet federal government customer requirements

You will be asked to provide clearance verification information prior to an offer of employment

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred

Bachelor's Degree in Computer Science, Information Technology, or a related technical field AND 3+ years of technical experience in software engineering, network engineering, service engineering, or systems engineering; OR equivalent experience

Hands-on experience supporting complex IT environments, with a strong understanding of system and service management challenges

Experience operating in large distributed or air-gapped environments, with a focus on reliability, security, and compliance

Ability to build consensus and influence across teams to achieve common goals

Recent experience with Azure or equivalent hyperscale cloud technologies