Robert Half · 3 weeks ago
Help Desk Analyst I
Spring Grove, PA
Full-time
Onsite
Entry Level
$19/hr - $22/hr
2+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. The Help Desk Analyst I will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems while maintaining detailed records and collaborating with team members.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Deliver courteous and efficient support to internal users through the IT Service Desk
Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary
Maintain detailed records of all service calls and resolutions using the designated tracking system
Provide remote technical assistance to users as required
Collaborate in team meetings and share constructive feedback for process improvements
Manage service desk communications in the absence of the Lead Service Desk Technician
Participate in after-hours support using company-issued mobile devices
Complete service requests and updates within the tracking tool promptly
Maintain attentive and positive interactions with clients and colleagues
Contribute to ongoing efforts to enhance service desk procedures and workflows
Qualification
Required
Bachelor's, Associate's, or technical degree preferred, or equivalent experience
Knowledge of IT principles, including networking, hardware, and software
Proficiency in Microsoft Windows, M365, Active Directory, and mobile operating systems like iOS and Android
Familiarity with troubleshooting end-user devices such as desktops, laptops, tablets, and printers
Minimum of 2 years of experience in IT Service Desk or onsite technical support
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase