Vacatia · 3 weeks ago
Reservations Agent
Fort Lauderdale, Florida, United States, FL
Full-time
Onsite
Entry Level
1+ years expVacatia is an innovative hospitality company reinventing the vacation rental and ownership experience. They are seeking a detail-oriented, service-driven reservations professional to manage reservation workflows and support owners and guests through high-quality reservation management.
E-CommerceMarketplaceResortsTravel
Responsibilities
Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms
Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes
Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels
Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems
Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals
Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise
Qualification
Required
1+ year of experience in reservations, hospitality, customer service, travel, or related fields
Strong communication, service mindset, and problem-solving abilities
Ability to manage high call volume while maintaining accuracy and professionalism
Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment
Preferred
Timeshare, hotel, or travel agent experience strongly preferred
Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems
Bilingual English/Spanish strongly preferred
High school diploma preferred
Company
Vacatia
Vacatia is the resort marketplace for vacationing families, whose mission is to make family vacations better
1001-5000 employees
H1B Sponsorship
Vacatia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$48.84MKey Investors
Dustin GillmanJavelin Venture Partners
2021-11-10Series B· $20M
2019-11-15Series Unknown· $10.9M
2015-04-09Series A· $12.24M
Leadership Team
Caroline Shin
CEO & Co-Founder
Keith Cox
Board Director
Recent News
2025-03-26
2025-01-02
2024-03-15
Company data provided by crunchbase