JPMorganChase · 1 day ago
Client Service Associate
Chicago, IL
Full-time
Onsite
Mid Level
$65K/yr - $88K/yr
3+ years expJPMorganChase is one of the oldest financial institutions, providing innovative financial solutions to a diverse clientele. The Client Service Associate role focuses on managing client relationships, enhancing service efficiency, and collaborating with internal teams to implement technology improvements.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and maintain long-term client relationships to ensure satisfaction and retention, addressing issues and conducting annual reviews to identify risks and recommend solutions
Enhance the efficiency and resilience of the operating platform through innovative techniques, contributing to continuous service improvement
Establish productive relationships with internal stakeholders, using persuasion skills to achieve mutually beneficial outcomes
Collaborate with Technology and Business teams to implement new technology, leveraging data and tech literacy
Engage in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties
Solicit client input and feedback to determine service improvements, discuss trends/issues with internal partners, and influence product recommendations
Identify opportunities for digital tools to offer successful self-service solutions and participate in deal team meetings for new products and services
Qualification
Required
Minimum of 3 years of client-facing work experience in a financial services environment
Demonstrated experience in managing client relationships and applying innovative techniques for process improvement
Proven ability to establish and maintain productive relationships with internal stakeholders
Experience in leveraging data and tech literacy to collaborate with internal teams
The ability to provide quantifiable reporting and present findings
Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills
Strategic thinking with the ability to adapt to change and demonstrated team-building skills
Preferred
Developing ability to mentor team members to enhance their skills and foster a collaborative service environment
Developing proficiency in strategic planning to align client services with organizational goals and client needs
Proven ability to build and maintain strong client relationships to support long-term business success
Developing experience learning new operating models, technologies, and industry trends
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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