Apply on Employer Site

biBerk Business Insurance · 1 month ago

Team Lead - biBerk Service

Pittston,PA,US

Full-time

Onsite

Mid, Senior Level

$51K/yr - $51K/yr

2+ years exp

biBerk Business Insurance is seeking a dynamic Team Leader for their Service Support Team. The role involves overseeing and managing a team of Service Training & QA Specialists, aligning activities with company goals, and collaborating with various departments to enhance customer experience.

Auto InsuranceCommercial InsuranceInsuranceProperty Insurance

H1B Sponsor Likely

Responsibilities

Oversee and manage a growing Team of Service Training & QA Specialists

Aligns QA and training activities with the Company’s goals and objectives to ensure the achievement of efficiency targets and other KPI metrics

Monitors and reports on the effectiveness of the Service Support Team

Track and advocate for new and existing BUGS, User Stories, and Customer Experience enhancements

Collaborates with Customer Experience, IT, and Service Leaders to ensure seamless improvements are being made

Qualification

PropertyCasualty licenseQA experienceTraining experienceEffective communicationSelf-motivated

Required

Minimum associate degree and two years in a QA or Training role, or any tenured biBerk Team Member currently in good standing and who meets additional qualifications below

Must have (or obtain within 90-days) an active property and casualty insurance license

Possess deep understanding of biBerk culture, expectations, and grasp the relationship of operational workflows to tech driven enhancements

Ability to communicate and present ideas effectively both orally and in writing

Career driven and self-motivated

Benefits

Medical (PPO/HDHP), vision, disability, and life insurance.

Enhanced dental plan with orthodontia coverage in addition to a standard plan.

Generous PTO plan for all benefit-time eligible employees.

Paid company holidays and 4 floating holidays.

Paid parental leave.

Employee Retirement Savings Plan/401(k) with company match and immediate vesting.

Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.

Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.

Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.

Voluntary benefits that include accident, critical illness, and hospital indemnity.

Employee discount and rewards program on travel, tickets, electronics, home, and more.

Company

biBerk Business Insurance

biBerk helps small-business owners find the right insurance policies for their needs without extra costs and hassles.

Founded in 2015

Omaha, Nebraska, USA

51-200 employees

https://www.biberk.com/

H1B Sponsorship

biBerk Business Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (9)

2023 (5)

2022 (8)

2021 (3)

2020 (6)