Apply on Employer Site

Howard Community College · 2 months ago

Student Finance Analyst - Billing and Collections

Columbia, MD

Full-time

Onsite

Mid Level

$47K/yr - $61K/yr

3+ years exp

Howard Community College (HCC) is an innovative institution committed to serving a diverse community. The Student Finance Analyst (Billing & Collections) supports billing and collection operations for student and vendor receivables, ensuring compliance with financial regulations and providing customer service support.

Higher Education

No H1B

Responsibilities

Provide assistance to students in person, by email, and by phone regarding registration charges, financial aid, Nelnet payment plans, and BankMobile refunds

Monitor and respond to inquiries received through the Tuition Payment Plan, HCC Refund, and Collections mailboxes

Assists with setting up payment plans for current and past due balances

Maintain compliance with PCI DSS requirements and complete annual security training

Ensures security and confidentiality of all accounting documents and assets in regards to Family Educational Rights and Privacy Act (FERPA) compliance

Monitor delinquent student, vendor, and special program accounts (including financial aid disbursements, internal payment plans, registration changes, and return of title IV funds); prepare and process referrals to external collection agencies

Manages transfer process, and ensures accuracy of internal account updates as well as the preparation and upload of custom referral reports/documents

Coordinate directly with external collection agencies to ensure payments, adjustments, and disputes are processed accurately and in a timely manner

Monitors inventory and monthly invoices

Monitors and maintains proper restriction holds on customer accounts

Generate collection and payment plan reports for student outreach and intervention

Verify and process student and vendor refunds in compliance with Title IV and state regulations, including identity verification with the refund vendor

Investigates, researches and resolves discrepancies in student & vendor accounts

Review and reconcile collection cost accounts; research and resolve discrepancies as needed

Prepare documentation for bad debt write-offs and year-end analyses

Review bankruptcy filings and discharge notifications for accuracy and compliance

Represent the College at court hearings or related proceedings, as needed, when requested by the DBM Attorney General’s Office (CCU Attorney)

Analyze student account activity to identify delinquency trends and recommend outreach or policy improvements

Assist in developing and implementing billing and communication strategies that support collection efforts, enrollment, and retention goals

Ensure all billing and collection notices are sent in accordance with state and federal regulations

Maintain student finance and vendor billing records in Perceptive Content

Prepare outgoing materials such as vendor billing and student invoices; update accounts receivable files for follow-up action

Serve as backup for the payment deregistration process, Student Appeals Committee, and other cross-departmental financial operations

Perform cashiering duties during periods of high activity and ensure compliance with PCI and College cash-handling policies

Files and maintains all cashiering and A/R documents in compliance with PCI regulations

Employee must be well-informed about changes to student finance views to understand and educate student body and have knowledge of all policies and procedures that impact the student account from a college wide prospective

Performs other duties as assigned

Qualification

Accounting principlesCustomer serviceBilling strategiesCash handlingFERPA compliancePCI DSS knowledgeAnalytical skillsCommunication skillsProblem-solvingInitiative