Innovaccer · 1 month ago
Senior Solution Specialist (Access Center)
United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expInnovaccer is seeking a Senior Solution Specialist to drive pre-sales strategy, solution design, and deal execution across their Experience product portfolio. This role involves leading the development of solution narratives and demos, while collaborating with various teams to influence product evolution and commercial strategies.
AnalyticsArtificial Intelligence (AI)DatabaseHealth Care
Responsibilities
Lead consultative discovery to understand customer challenges across Access, Outreach, and Experience workflows
Build solution architectures, mock workflows, and demo flows that highlight Innovaccer’s differentiated value
Conduct demos and narrative-driven walkthroughs to articulate how Innovaccer improves access operations, digital engagement, patient experience, and efficiency
Create executive-ready pitch materials, business cases, ROI analyses, proposals, and transformation roadmaps that advance complex deals
Partner with Sales leaders to shape deal strategy, structure commercial proposals, develop contracting frameworks, and support pricing decisions
Provide subject-matter expertise on Access operations and patient engagement to guide customer conversations and internal alignment
Develop strategic narratives and GTM motions for Access & Outreach in partnership with Product
Analyze customer needs, competitive landscape, and solution gaps to inform product teams—influencing (not owning) roadmap direction across Experience offerings
Build reusable assets, playbooks, workflow libraries, and value frameworks for the Experience portfolio—scaling best practices across Sales, Product, and Customer Success
Serve as a bridge between customer requirements and Innovaccer’s Experience product capabilities—recommend enhancements and help shape future solution blueprints
Support commercial packaging, bundling, and cross-product alignment across the Experience family
Join strategic executive meetings with COOs, CAOs, Chief Experience Officers, CIOs, CMOs, and Patient Access leaders to articulate Innovaccer’s POV
Guide customers through modernization strategies without owning long-term relationships
Translate technical capabilities into operational, clinical, and financial value for senior stakeholders
Qualification
Required
8–12+ years of experience across healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering
Deep expertise in multiple Access Center workflow areas such as scheduling, registration, insurance verification, call center operations, omnichannel engagement, referrals, and digital experience
Demonstrated success driving complex deals in enterprise provider or health system environments
Strong ability to design and run demos, mock workflows, and solution narratives with clarity, confidence, and precision
Exceptional communication and storytelling skills—able to translate workflows and technology into measurable business impact
Strong analytical and commercial acumen; ability to create ROI models, business cases, and pricing structures
Experience influencing product direction and collaborating with Product teams, without owning roadmap decisions
Ability to operate as a high-ownership individual contributor who collaborates across matrixed teams
Bachelor's degree required; master's degree (MBA, MHA) preferred
Ability to travel up to 30–40% for customer meetings and internal strategy sessions
Preferred
Master's degree (MBA, MHA) preferred
Benefits
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Company
Innovaccer
Innovaccer provides an AI cloud platform for healthcare data management and analytics.
1001-5000 employees
H1B Sponsorship
Innovaccer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (11)
2023 (7)
2022 (33)
2021 (25)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$654.1MKey Investors
Mubadala Capital VenturesTiger Global ManagementM12 - Microsoft's Venture Fund
2025-01-09Series F· $275M
2025-01-09Secondary Market
2021-12-15Series E· $150M
Leadership Team
Abhinav Shashank
Chief Executive Officer
Kanav Hasija
Co-Founder and Board Member
Recent News
Company data provided by crunchbase