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Ashworth Golf · 1 day ago

Customer Service Associate

Conyers, GA

Full-time

Onsite

Mid Level

3+ years exp

Ashworth Golf is seeking a Customer Service Associate to lead the effort in delivering a world-class experience for customers. The role involves managing embellished orders, collaborating with teams, and ensuring that all orders are production ready to meet customer expectations.

Apparel & Fashion

Responsibilities

Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite

Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:

1- Identify and chase artwork needing approval

2- Order approved Heat Transfers and Appliques required to fulfill orders

3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders

4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders

Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table

Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders

Qualification

Embellishment ServicesNetSuiteMicrosoft OfficeBusiness IntelligenceProblem solvingTeam collaborationOrganizational skillsInterpersonal skills

Required

BA/BS degree preferred

Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable

Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)

Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required

Enthusiasm and commitment to deliver high quality embellished products

Strong verbal, written and interpersonal skills

Exceptional listening skills

Ability to organize and prioritize work and meet deadlines

Proactive/Problem solving mindset

Effective team player who collaborates with others and shares ideas

Demonstrate high standards of ethical conduct