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Highmark · 3 weeks ago

Customer Implementation Analyst - HNAS

Erie-Meadville Area

Full-time

Onsite

Mid Level

$24.53/hr - $38/hr

3+ years exp

Highmark Inc. is a national blended health organization with a mission to create remarkable health experiences. The Customer Implementation Analyst role involves collaborating with internal stakeholders to understand business requirements and processes related to client, product, and benefits configuration solutions, ensuring high quality solutions to meet customer needs.

Health CareHealth InsuranceInsuranceWellness

Responsibilities

Perform basic analysis using knowledge of moderate-to-complex business rules by interpreting and analyzing data from various sources and formats and utilize the data for configuration activities

Translate moderate-to-complex business needs and business rules to define and execute operations activities for high quality solutions to meet customer and plan partner needs

Document and execute medium-to-complex product and benefit configuration rules

Assist in and is accountable for identification, documentation, and escalation of risks, data errors and issues throughout the configuration process

Assist in development of testing plan, scenarios, and documentation to ensure high quality of product

Perform both end-to-end and user acceptance testing to ensure high quality of product

Other duties as assigned or requested

Qualification

ZELIS/RedCard experienceHealth insurance operationsBenefits configuration techniquesBusiness analysisSystem analysisCustomer service skillsOralLogical thinkingBusiness rules understandingDetail-oriented skillsWritten communicationCritical thinking