Intercom · 1 day ago
Head of Global Partnerships
San Francisco, CA
Full-time
Hybrid
Director/Executive
$400K/yr - $477K/yr
12+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a Head of Global Partnerships to lead and scale their partnerships function, focusing on ecosystem strategy, partner acquisition, and revenue impact.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships
Establish a clear operating model, org structure, and growth strategy to evolve the evolution of Intercom’s partner ecosystem
Build deep alignment with Sales, Marketing, Product, Engineering, and Customer Success to embed partnerships into the broader GTM engine
Represent Partnerships at the executive level, providing strategic recommendations, business insights, and market intelligence
Define and own Intercom’s global partnership strategy, ensuring clear priorities, execution focus, and measurable outcomes across all partner categories
Articulate a differentiated and scalable ecosystem vision aligned to Intercom’s long-term growth priorities
Evaluate market trends and competitive landscapes to identify new partnership categories, ecosystem opportunities, and strategic alliances
Design and operationalize scalable partner programs including onboarding, enablement, certification, incentives, and co-selling frameworks
Build the infrastructure (systems, tools, partner portal, analytics) to support consistent, high-impact partner engagement at scale
Establish partner tiering, accountability frameworks, and performance metrics to drive sustained results
Source, evaluate, and secure high-impact partners across all segments: Solutions, Technology, and Strategic partners
Lead executive-level relationships with top partners to unlock co-selling, co-marketing, and integration opportunities to drive ARR
Develop and scale repeatable partner motions that integrate partners into the sales cycle and influence product strategy
Drive measurable business outcomes through partner-sourced and partner-influenced revenue
Qualification
Required
12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology
Proven success building and scaling a global partnerships organization, including hiring, team design, and performance management
Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic
Strong operational mindset. Able to design processes, define KPIs, build systems, and implement scalable partner motions
Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline
Excellent executive presence with the ability to influence senior stakeholders internally and externally
Exceptional relationship-building and negotiation skills
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase